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J <br /> Significant failure will mean a failure of the Software to function in accordance with the requirements of the <br /> Documentation,where such a failure causes the Software to be inoperable or significantly impairs the functionality <br /> of the Software such that there is a critical impact on business operations. <br /> Customer's Resource Requirements <br /> The table below identifies the resource requirements for the Customer. <br /> Resource Description Time Tasks <br /> Dedication <br /> Project Manager The project 20%of time for o Coordinate the scheduling <br /> manager duration of project. <br /> coordinates all of all of the Customer's resources. <br /> efforts between <br /> Customer and o Coordination of conference <br /> TripSpark. calls and meetings,as required. <br /> o Prepare training facilities. <br /> o Coordinate training <br /> sessions. <br /> o Coordinate completion of <br /> user acceptance testing. <br /> o Payment of TripSpark <br /> invoice in a timely fashion(30 days from <br /> milestone completion). <br /> Subject Matter Someone with 25%of time for 0 Participation in the <br /> Expert intimate duration of project. <br /> knowledge of the completion of the Operational Review. <br /> operator <br /> processes and o Participation in all training <br /> procedures sessions. <br /> o Assist PM with completion <br /> of user acceptance testing and data <br /> development. <br /> System 10%of their time <br /> Administrator for the duration of o Procure and configure <br /> the project. Equipment to a`TripSpark Ready State' <br /> (i.e.operating system and RDBMS <br /> installed,connected to the network, <br /> servers and workstations configured,etc. <br /> City of Everett <br /> Contract Amendment#5 <br /> 19 <br />