2013/03/13 Council Agenda Packet

tz Warranty Service Provider Operating Agreement Authorization is provided to (Fleet Name), (hereinafter called "Warranty Service Provider") for Major Ford warranty repairs (covered in the Dealer Warranty and Policy Manual): Major repairs authorization includes the following areas: Air Conditioning System, Brakes, Cooling System, Electrical, Fuel Systems, Ignition, Emission Systems, Steering/Front Suspension, Wheels/Hubs/Drums, Body and Paint Gasoline Engines, Rear Axles and Transmissions Repair authorization is limited to gas powered Ford cars and trucks, which are owned, leased or operated at (Fleet Location Address). This agreement does not provide authorization for Diesel engine and related diesel component repairs (Fuel, Cooling and Emissions) or on non -Ford gaseous fuel system components, All Warranty repairs must be performed in accordance with the Pre -Delivery Service Record and the Warranty and Policy Manual. It is recognized that when performing new vehide preparation and conditioning, items of an inddental nature may be encountered periodically which require repair. Authorization is also given to perform such repairs prior to the vehide being placed in service and to be reimbursed by Ford Motor Company for making these repairs in accordance with the provisions stated herein. This authorization allows the Warranty Service Provider to daim and receive reimbursement from Ford Motor Company for performing warranty repairs and is subject to the following conditions and procedures. This agreement may be terminated or cancelled, with or without cause by either party, on 30 days' notice: Conditions for Reimbursement of Warranty Service Provider Performed Repairs • As an authorized Warranty Service Provider, the City of Everett is required to: • Maintain Service facilities that are properly equipped for vehicles being repaired. • Maintain current training and publication subscriptions, available through Commercial Vehicle Operations (CVO) Fleet Service Representative. • Maintain up-to-date diagnostic software as defined by Ford Motor Company. • Possess Ford defined special service tools and equipment. • Hold Ford Motor Company harmless for loss of use (vehicle downtime) related to repairs, including but not limited to procuring parts or obtaining technical assistance. • Failure to meet these requirements will result in termination of the Warranty Service Provider privileges with a 30 day written notice from Ford Motor Company. For assistance go to www.fleet.ford.com or contact your Ford Commercial Vehicle Operations Fleet Service Representative. www.fleet.ford.com or your • Warranty repairs made from a repair location that has been self -certified, but in fact does not meet Ford Motor Company's requirements to perform service will be subject to chargeback and may result in termination of this Agreement. • The Warranty Service Provider agrees to make its tedinidans available for web -based and/or dassroom technical training at Ford Motor Company authorized training fadiities at no cost to the Ford Motor Company. An on -site fee -based training may be available for certain vehicle applications; refer to www.fleet.ford.com for spedflc training information. Note: All contracted Parts and Service personnel induding Technicians must meet the same training, tooling, and part use requirements as the staff actually employed by the Warranty Service Provider. • The Warranty Service Provider agrees to adhere to all prior work approval requirements as Ford Motor Company may specify, (i.e., Digital Imaging, Warranty Cost Cap Tool, vehide and part inspections, warranty daims review and audit actions). • Ford remanufadured engine and transmission assemblies are REQUIRED for use in warranty covered repairs when the estimated repair cost exceeds the cost of an assembly. Ford Motor Company's decision to repair or replace an engine or transmission assembly is obtained by completing a Cost Cap Analysis using either the web -based Cost Cap Tool, for 2000 and newer model year vehicles, or the paper Cost Cap process, for 1999 and prior model year vehides. Please refer to the Warranty and Policy Manual for additional information on assembly replacements and the Cost Cap process or seek additional assistance from your Ford Service Representative. • Except as specified in this procedure, the Warranty Service Provider agrees to operate under the same rules and requirements as Ford/Lincoln Dealers, as expressed in the Warranty and Policy Manual. 4-20-12 v.8 Page 1 of 5 50