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r. <br /> 3 <br /> i <br /> 7 <br /> a <br /> i <br /> k <br /> or otherwise. k <br /> k <br /> 4 <br /> 4.3.3.5 The Contractor will provide the technology described herein to <br /> ensure 99.99% availability of the network connecting the two CAD EI <br /> systems and 99.99% availability of the technology maintained at the <br /> Contactor's premise. i <br /> 4.3.3.6 Operation and availability of the interface will not excuse the , <br /> Contractor from meeting the performance and other standards described <br /> • 1 <br /> in this solicitation. <br /> 4.3.3.7 New World Systems.The preferred dispatching and tracking <br /> software will be New World Systems. The Contractor will provideall <br /> alll <br /> networking,firewall and communication equipment necessary (including <br /> mobile data terminals)to support the New World Systems <br /> 5.0 Dispatch and Communications <br /> The Contractor shall record and maintain for a minimum of 365 days by tapeor other <br /> voice recording media all radio and telephone communications with and between I <br /> persons/agencies requesting Center,ambulance service,including time track. Such recordings and and the I <br /> Contractor's EMS Communications <br /> records shall be made available to the City upon request. <br /> 5.1 Emergency Alerting Devices: <br /> The Contractor shall equip each ambulance unit with emergencyambuiangce devices <br /> and <br /> personnel installed radio communications equipment capable of notifying <br /> response needs. In addition, each ambwith alertingalance unit shall ind two Wayn at least ne portable <br /> two-way radio to provide the driver orattendant <br /> communications capabilities when away from the ambulance unit. <br /> 5.2 Cooperation in-Upgrading City's System: The Contractor <br /> and shallenhancementscooperate to with <br /> the <br /> City during its planning and implementation pg <br /> City's dispatch and communications system. <br /> 5.3 Quality Improvement Program Dispatch <br /> al tchlmpdro�ement (QI)Communications: <br /> for its <br /> Contractor tactor <br /> shall develop and maintain an internalY <br /> dispatch/communications center,which shall, at a minimum, include a mechanism for <br /> the identification and resolution of problems <br /> problems <br /> op <br /> atch <br /> and communications; and a dispatch/communor ications centeQlcommtteetha meets <br /> receipt o <br /> call <br /> comliance with <br /> regularly to consider the following issues:u esf unit,covepage and unit t lizabod� call <br /> triage guidelines, appropriate dispatch poced <br /> system status management plan including posting locations, all call response time <br /> elements, and crew/dispatch rapport. <br /> 6.0 Ambulance Vehicles <br /> The Contractor shall furnish, operate, maintain and replace as necessary any and all <br /> • <br /> 8 of 34 <br /> 51 <br />