Innovyze 12/20/2019 - Laserfiche WebLink

Technical support and/or maintenance services("Support Services")are offered pursuant to this quotation and the Innovyze Software Maintenance &Support Agreement.To receive Support Services, customer acknowledges and agrees that it must at all times continue to be party to the Innovyze Software Maintenance &Support Agreement without interruption. Customer acknowledges and agrees that in the event the Innovyze Software Maintenance & Support Agreement is not renewed or is allowed to lapse (whether as a result of non-renewal, lack of payment, or otherwise): (i) Innovyze will have no obligation to provide customer with the Support Services or any other technical support and/or maintenance of any kind; and (ii) in order to again be eligible to receive Support Services, customer will be required to pay all delinquent payment/outstanding balances due, regardless of duration, plus a twenty-five percent(25%) reinstatement fee. Any software delivered in connection with this quotation is governed by the Innovyze Standard License Agreement. APPENDIX Where there is a conflict between the Appendix and the Terms and Conditions(www.innovyze.com/en-us/ agreements) listed at www.lnnovyze.com,the Appendix will overrule the Terms and Conditions. Quote is valid through 12/31/19. In addition to the Company's standard terms and conditions: • The associated terms for the above products and/or services(the"Solution Set")are, as issued herein, non-cancellable and non-refundable ("NCNR"); • Any prepayment made by customer to Company, as associated with the above Solution Set(s) is also considered non-cancellable and non-refundable ("NCNR"). Modification and/or change to a Solution Set does not alter the NCNR status. • Customer acknowledges that the NCNR clause shall supersede any and all other applicable language, in any agreement, by and between the parties; where there is a conflict, NCNR terms shall rule. The undersigned hereby certifies that the individuals and/or positions, as represented by signature below, have the authority to legally bind Customer; to execute any agreement, amendment or change order on behalf of Customer. Explicitly, that binding authority has been granted by proper order, resolution, ordinance or other authorization of Customer. Further, by signing below, Customer acknowled.• consent to the terms and conditions as identified above. • dap- Signature: Date: / 21ZO/i 7 Name(Print): ed..C.0 4a✓4"(w Title: /0. Office of the City Attorney A T ST: APPROVED AS TO FORM ` L(/1 David C. Hall, City Attorney City Clerk Page 2 of 2