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3) Begin processing false alarm activations within ninety (90) days of the Effective <br /> Date. <br /> The Implementation Plan shall be agreed to in writing by both parties and upon execution by <br /> both parties shall be incorporated into this Contract by reference. If factors beyond the <br /> CONTRACTOR's control prevent processing of false alarms within the implementation timeline, <br /> extension of the implementation must be mutually agreed to and documented via change order. <br /> B. CUSTOMER shall provide the CONTRACTOR with alarm incident Records, <br /> appeal records, and necessary historical, non-financial alarm registration and alarm incident <br /> information in accordance with the terms of a mutually-agreed implementation plan and in a <br /> mutually-agreed electronic format, as necessary and proper, to allow the CONTRACTOR to <br /> effectively provide the Services.. <br /> 15. CUSTOMER Alarm Administrator. <br /> To facilitate effective communication between CUSTOMER and the CONTRACTOR, <br /> and in accordance with the Alarm Ordinance, CUSTOMER shall designate an Alarm <br /> Administrator. The Alarm Administrator shall have the power and authority to make decisions <br /> relating to the Services. A secondary Alarm Administrator will also be designated to act on <br /> behalf of the Alarm Administrator when the primary Alarm Administrator is unavailable. The <br /> primary and secondary Alarm Administrators shall be designated by CUSTOMER. The Alarm <br /> Administrator has the authority to waive, void, or modify violation notices and the resulting fine <br /> amounts. Any such waiver, modification, or voiding will be communicated to the <br /> CONTRACTOR in a written format. <br /> 16. Resolution of Disputes. <br /> A. Mediation. In the event of a dispute between the parties concerning any matter <br /> arising under this Contract, the parties shall proceed to good-faith mediation of the dispute. The <br /> cost of mediation shall be shared equally. <br /> 17.Termination. <br /> A. For Convenience. Either party may terminate this Contract for any reason and at <br /> any time by giving at least ninety (90) days written notice to the other party of such termination <br /> and specifying the effective date thereof. If the Contract is terminated by the CUSTOMER, the <br /> CONTRACTOR shall be paid for any services already performed by sharing in the collections of <br /> all amounts billed by the CONTRACTOR through the date of termination. If the Contract is <br /> terminated by the CONTRACTOR, the CONTRACTOR shall provide an option for the <br /> CUSTOMER to transition operation of the alarm program to CUSTOMER facilities and staff <br /> using the CONTRACTOR's proprietary Software as described in Paragraph 18A. <br /> B. For Cause. Either party may terminate this Contract for cause if the other party <br /> does not perform its duties or exercise its responsibilities in accordance with this Contract <br /> including the maintenance of the system of fees and fines in effect at the beginning of the <br /> Contract period. Upon an event of cause by either party (Non-performing party), the other <br /> (Claimant) party shall provide thirty (30) days prior written notice to the non-performing party <br /> that the Contract terms have not been carried out in accordance with this Contract. If the event <br /> Page 5 of 27 False Alarm Management Services <br /> Contract Agreement <br />