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Everett Fire Department Strategic Plan—2013 <br /> Goal 2-3: Reduce non-emergent utilization of 9-1-1 resources. <br /> Objectives: <br /> A. Implement and sustain "FD Cares." Long-term <br /> B. Assign a liaison to work with Snopac to explore implementation of "Omega" and refine response <br /> ' matrix. Critical task <br /> C. Create a "System of Care" committee made up of social services health care, mental health, and <br /> ' public safety representatives. Long-term <br /> D. Establish non-suppression, non-emergent response alternatives.Short-term <br /> ' E. Implement and sustain "Make the Right Call." Critical task <br /> Performance Indicators: <br /> • Utilization of FD Cares program citywide. <br /> ' • EFD membership will have required training and understanding to educate and reach out to <br /> community members regarding appropriate use of 911 resources. <br /> • EFD actively participating in a comprehensive "system of care" process resulting in enhanced <br /> ' referral and alternative service delivery options for the citizens of Everett. <br /> Outcomes: <br /> ' • Decreased inappropriate use of 911 resources for non-emergency medical conditions. <br /> ' • Reduced non-emergency transports by ALS ambulances. <br /> • Decreased community health care risk factors by early access to health care services from <br /> ' appropriate resources. <br /> I <br /> } Page 43 <br /> 1 <br />