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✓l'Clever Devices <br /> supply new replacement products for items found to be defective during the original <br /> warranty period. <br /> c) Bench fees will apply to any product received by Clever Devices with no-trouble-found. <br /> Products returned with failures caused by improper use or installation will be repaired and <br /> the appropriate charges will apply. Such services by Clever Devices shall be the original <br /> purchaser's sole and exclusive remedy. Clever Devices shall not be responsible for the cost <br /> of removal or installation of warranted products unless a prior written agreement has been <br /> reached at the time of the original purchase contract. Clever Devices' labor rate table will <br /> apply for all product replacement time. <br /> d) Clever Devices will repair or replace,at Clever Devices'option,any defective product under <br /> warranty. Clever Devices will not honor credit requests on any defective used product. <br /> Product repair or replacement will be the only option available to the original Purchaser. <br /> At the discretion of Clever Devices, limited quantities of restockable, unused product may <br /> be returned for credit. The product must be unused and in the original unopened <br /> containers. A 25% restocking fee will be charged and a credit will be issued only after the <br /> product has been received and inspected. <br /> e) This warranty does not apply: (a) to damage caused by accident, abuse, misuse, <br /> misapplication or improper installation (b) to damage caused by conditions outside Clever <br /> Devices specifications including but not limited to vandalism, fire, water, temperature, <br /> humidity, dust or other perils (c) to damage caused by service (including upgrades) <br /> performed by anyone who is not a Clever Devices Authorized Technician (d) to a product <br /> or a part that has been modified without the written permission of Clever Devices or(e) if <br /> any of Clever Devices' serial number has been removed or defaced, or (f) expendable or <br /> consumable parts, such as batteries and flashcards. <br /> f) Clever Devices shall not be liable for any special, incidental or consequential damages for <br /> loss, damage directly or indirectly arising from customer's use or inability to use the <br /> equipment either separately or in combination with other equipment, or for personal <br /> injury or loss or destruction of other property, or from any other cause. <br /> 2) Warranty Repair Policy <br /> a) A replacement or repaired product assumes the remaining warranty of the original product <br /> or 90 days,whichever provides longer coverage for the original purchaser. When a product <br /> is exchanged,any replacement product becomes the original purchaser's property and the <br /> replaced product becomes Clever Devices' property. <br /> 3) Obtaining Warranty Service <br /> a) The original purchaser is responsible for returning any defective products to Clever Devices <br /> after obtaining a Returned Merchandise Authorization(RMA) number from Clever Devices' <br /> Customer Service Department at 888-478-3359. No products will be accepted without an <br /> RMA number. When requesting an RMA number, be sure to have the serial number of the <br /> equipment available. <br /> b) The original purchaser must package the product properly for return shipment. Clever <br /> Devices is not responsible for any damage to the product caused during transit or for any <br /> package lost by the shipping company. <br /> c) The original purchaser assumes all cost in shipping the defective product to Clever Devices <br /> and Clever Devices will assume the cost in shipping back to the customer. All <br /> replacement/repaired products are shipped UPS Ground unless a rush is requested. The <br /> cost of shipping using any mode other than UPS Ground is to be paid by the original <br /> purchaser. <br /> Page 14 SWARV20190220 <br />