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✓�'Clever Devices <br /> CONTENTS <br /> I OVERVIEW 3 <br /> 2 COMPANIES INVOLVED 4 <br /> 2.1 CLEVER DEVICES LTD. 4 <br /> 2.2 TRANSIT AUTHORITY 4 <br /> 3 TERMS OF AGREEMENT 5 <br /> 3.1 SCOPE OF AGREEMENT 5 <br /> 3.2 TERMS OF AGREEMENT 5 <br /> 3.2.1 SOFTWARE 5 <br /> 3.3 ANNUAL RENEWAL AND EARLY TERMINATION 5 <br /> 4 SOFTWARE MAINTENANCE AGREEMENT 6 <br /> 4.1 COVERED SOFTWARE PRODUCTS 6 <br /> 4.2 GENERAL DEFINITIONS 6 <br /> 4.3 SCOPE OF MAINTENANCE SUPPORT 6 <br /> 4.4 TECHNICAL SUPPORT 7 <br /> 4.4.1 ISSUE REPORTING 7 <br /> 4.5 ISSUE TRACKING AND RESOLUTION 7 <br /> 4.5.1 DETERMINE PRIORITY 7 <br /> 4.6 TRACK AND RESOLVE ISSUE 8 <br /> 4.7 REMOTE SUPPORT 8 <br /> 4.8 ADDITIONAL SERVICES 8 <br /> 4.9 EXCEPTIONS 8 <br /> 5 SIGNATURE PAGE 10 <br /> Page 2 SWARV20190220 <br />