Volunteers of America 3/26/2020 - Laserfiche WebLink

EVERETT NM WASHINGTON City of Everett Human Needs Grant January 1, 2020 through December 31, 2020 Exhibit A Program Summary Organization&Program: Volunteers of America:Housing Crisis Intervention. Mediation,and Homelessness Prevention The Housing Crisis Intervention,Mediation,and Homelessness Prevention Program will serve Everett residents experiencing housing instability that would lead to homelessness without intervention.Eligible program participants will be seniors(60+) and individuals with disabilities,who are very low income(0-30%median)and low income(31-50%median). This program will resolve housing crisis,conflicts and disagreements to prevent evictions and displacements or provide relocation assistance and support securing new housing to avoid homelessness. The main objectives: -Reduce caseload of Courts by resolving housing issues and preventing eviction filing -Provide Housing Stability Navigation/Case management:referrals to mental health,chemical dependency,gambling, hoarding,and family counseling;explore potential income increase through employment support(WorkSource employment navigation or Ticket to Work referral for individuals with disabilities),apply for cash and food benefits, Social Security or disability benefits,and money management education -Provide short term fmancial assistance(rent arrears,security deposit,rental application fee,moving expenses,transportation assistance)to avoid homelessness -Emergency hotel vouchers for most vulnerable households while transitioning into new housing -Respond to Client Concerns and provide Information regarding Residential Landlord-Tenant Act,Manufactured/Mobile Home Landlord Tenant Act,and 2019 Changes to Washington's Landlord/Tenant and Eviction Laws -Provide Conflict Coaching,Conciliation,Negotiation or Mediation to stabilize housing(including payment plans or behavioral contracts to ensure compliance with lease agreements) The Program Structure: 1)Receive referrals from 211,Coordinated Entry System,or Landlord-Tenant Phone Line 2)Program Manager assigns eligible cases within 24 hours to Homelessness Prevention Navigators 3)Navigators conduct phone interview and in person meeting to identify barriers to housing stability and retention and create Individualized Housing Stability Plan 4)Navigators work with client to resolve housing instability for up to 90 days(communication/conciliation/negotiation with landlord,case management meetings,completing action steps,administering fmancial assistance or emergency hotel vouchers,housing search and placement,and referrals to other providers as needed) 5)Exit interview/Data Entry/Case Closure Meetings will happen at the DRC office,at the housing site,if property managers involved,and to accommodate clients with disabilities in client homes. Outputs/Outcomes: The program will serve 40 eligible households.Each eligible household would have at least one senior or at least one person with a disability,receiving short term disability income,Aged Blind Disabled assistance, Social Security Disability,or Supplemental Security Income.70%of the households will be very low income,and 30%low income. 85%of served households will stabilize their housing crisis prior to program exit. 7