Microsoft 4/28/2020 - Laserfiche WebLink

Customer Microsoft Affiliate Name of Customer(please print) Name City Of Everett Microsoft Corporation Signature Signature —Docusigneany Narw of person nmg(please print) Name of pe so?4 HER le2se print) �,�{Lkf Gerice Anderson Title-of person signing(please print) Title of person signing(please print) M0-12— Director - Delivery Management Date ` /� Date 4/10/2020 t 1. OVERVIEW. This Services Description describes the various types of Microsoft Premier Support that may be obtained (the "Services") by Customer. In addition, it sets forth the parties' respective responsibilities, prerequisites and assumptions that underlie the provision of the Services, applicable fees, and additional terms and conditions. Unless Microsoft's specifies otherwise, the Services are charged on an hourly basis and will be deducted from the total number of hours Customer has purchased as set forth in the in the attached Fee and Named Contacts Schedule(s) ("FNCS"). 1.1 During the term of this Work Order, Microsoft may make available a new Unified Support services offering that will help you achieve greater value from your Microsoft technology investment. In the event that Microsoft determines in its sole discretion that it will no longer continue to provide the[Premier Support]offering sold to you under this Work Order, Microsoft reserves the right to discontinue the[Premier Support] offering, effective at your annual anniversary date. Microsoft will provide at least[90]days prior written notice of any such discontinuation unless prohibited from doing so by applicable law. In addition, Microsoft will make any successor support services offering available to[Customer] prior to any discontinuation of[Customer's][Premier Support offering] at Microsoft's then-current rates and terms for such services. For the avoidance of doubt, Customer's termination rights as set forth in the Agreement remain in full force and effect. 2. AVAILABLE SERVICES. Customer may purchase a combination of the following Services, subject to certain minimum requirements. The Services Customer purchases and the associated fees will be set forth in the attached Fee and Named Contacts Schedule(s). The complete list of Services below may not be available in all countries. For a detailed list of Services available outside the US, please contact Customer's assigned Microsoft resource("Services Resource"). 2.1 Proactive Services. Proactive services help maintain and improve the health of IT infrastructure and operations. As part of proactive support, Microsoft offers individual proactive services, available and categorized as maintenance, optimization or education services. 2.1.1 Maintenance Services. Maintenance services help prevent issues in Customer's Microsoft environment and are typically scheduled in advance of the service delivery to help ensure resource availability. a. Assessment Program: An assessment on the design, technical implementation, operations or change management of Customer's Microsoft technologies against Microsoft recommended practices. At the conclusion of the assessment, the Microsoft resource(s) will work directly with Customer to remediate possible issues and provide a report containing the technical assessment of Customer's environment, which may include a remediation plan. b. Health Check: An implementation assessment review of Customer's Microsoft engineer implementation against Microsoft recommended practices. A Microsoft resource plans the health check engagement with Customer, performs the review, analyzes the data and delivers a report upon completion. c. Offline Assessment: An automated assessment of Customer's Microsoft technology implementation with data collected remotely, or by a Microsoft engineer at Customer's location. The data gathered is analyzed by Microsoft using on-premises tools, and we provide Customer with a report of our findings and remediation recommendations. ITT T° 11726 1 6 :favflidceco. the CityAttorney 9.1 SLGE6 ' r i� crr' 'nr inxiulg) VED AS TO FORM Page 2 of 9 Dep C y Clerk Halt, City Attorney