Catholic Community Services 6/12/2020

EVERETT Elm WASHINGTON City of Everett Human Needs Grant January 1, 2020 through December 31, 2020 Exhibit A Program Summary Organization& Program: Catholic Community Services—Clare's Place Program will provide housing support services to that will support an individual to reside indoors. The Residential Counselors primary responsibility is for daily crisis management,milieu relationship management, and effective and safe daily building operation at Clare's Place;a 65 unit,24/7 controlled access, permanent supportive housing project for highly vulnerable, chronically homeless adults,youth and veterans. The expected roles and activities of the Residential Counselor will include but are not limited to: • Interact and model appropriate professional behaviors with residents in the general milieu of Clare's Place common areas. • Coordinate and facilitate outside services with residents: o Contact outside service providers to schedule, confirm and manage a variety of appointments. • Provide outreach and engagement of service-resistant residents through creative, resourceful strategies that build trust and confidence. • Initiate, facilitate and promote on-site recreational and therapeutic activities (such as, but not limited to Community Garden &CD Group coordination and Social engagement& enrichment activities). • Ensure all functions in lobby office are run efficiently and effectively, including checking visitors in and out, answering telephones and monitoring security systems. • Acts as first responder to neighbor/community concerns promptly and professionally; ensure coordination with Supervisor and Housing Director as needed. • Maintain safety and security by monitoring all general access areas and enforcing building rules including street front. • Respond to emergencies and initiate action as required, including contact with emergency response systems; may include resident welfare checks. • Ensure significant events involving residents and building operation activities are recorded accurately in daily log: o Read daily logs upon shift entry o Pass on all necessary information during shift overlap for seamless coverage o Elevate issues as appropriate to Supervisor • Respond to resident complaints involving other residents; coordinate with Supervisor, CHS Building Manager, and/or community partners as needed. • Assess resident requests for maintenance, lease issues, rent payments, etc. in order to evaluate for appropriate assistance and/or direction to CHS building staff or other relevant services. • Participate in weekly staff meetings (including internal CCS programs, CHS staff as needed, and community partners). • Provide transportation to residents as needed/requested. CCS shall make every effort to engage participants in services to promote housing stability and prevent returns to homelessness. Support services shall emphasize participant choice and participation shall be entirely voluntary. 7