Downtown Everett Association 6/16/2020

EXHIBIT A SCOPE OF WORK EXHIBIT A—SCOPE OF WORK In this Scope of Work, "Supplier"is the Service Provider. 1. SCOPE OF WORK& OPERATOR RESPONSIBILITIES The supplier will manage and operate the Garage. Services to be provided by the supplier will include,at the minimum,the essential requirements as listed below: a. Collect public parking revenue derived from Garage operations. b. Collect and account for all cash and other payments received from any source derived for use of the facilities. c. Manage and operate the Garage, including supervision of the parking and circulation of vehicles inside the Garage,plus administration, implementation,processing,and monitoring of prepaid parking credit card use. This may include future electric charging stations. d. Employ, manage, evaluate and if necessary,terminate parking management services' personnel. All staff members must be fluent in English and must be able to understand and be understood when conversing with English speaking customers. Additional language skills are desirable. Supplier must obtain a nationwide criminal background check for all staff members. Records of criminal background checks must be kept on file by the supplier and made available to the City of Everett for review upon request. Questionable backgrounds must be brought to the attention of the City of Everett. Throughout the life of the contract,the City reserves the right to require the supplier to have background checks updated or completed again at the supplier's expense. e. Consult with the City on matters related to the operation of the Garage. f. Provide a monthly summary report of income and expenses to the City's Representative. g. Review and recommend adjustments to parking rates by category, including terms of use,per the requirements of City Resolution 7410 on at least an annual basis. h. Maintain a short and long-term promotional plan to increase Garage usage. 1. Work with the downtown merchants for the promotion and operation of the garage for the betterment of downtown Everett and its citizens. i. Investigate and answer all Garage related complaints. j. Maintain Garage cleanliness. 1. Employee restroom must be cleaned daily. 2. Particular attention must be given to all public access areas,such as elevator, stairways,and arcade walkway. If necessary,the painted access areas should be scrubbed as needed to maintain a fresh appearance. Graffiti must be immediately cleaned or painted over. 3. Daily cleaning of stairways,elevators, and each parking level. In the event of snow or icy conditions,the stairwells will be cleared to ensure the public safety as soon as reasonably possible to prevent hazard or injury. 4. Keep the Garage free of all debris and flammable materials of every description. k. Maintain ticket dispensers and automated equipment. 1. Provide a maintenance crew that is available during normal business hours of at a minimum of 8:00 a.m. to 5:00 p.m.,Monday through Friday and Maintain 24-hour on- call maintenance support.