Downtown Everett Association 6/16/2020

5. STAFFING • Supplier will provide a company organizational chart for personnel involved in the day to day operation of the Garage. The designated Garage Manager will maintain the responsibility for oversight of the Garage, acting as the single point of contact between the City's Representative, and the Supplier. The Supplier will provide the City with contact information for a minimum of two(2)other local contacts that will be available for emergency and operational needs. • Staff shall be attired in uniforms approved by the Supplier and the City's Representative at all times when the Garage is open to the general public. If a staff member of the Supplier,in the reasonable opinion of the City's Representative,fails to exhibit and conform to reasonable standards of courteousness, cleanliness and politeness which reflect favorably on the City, the supplier shall promptly counsel or discipline such employee or remove such employee from the Garage. 6. FIDELITY BOND The supplier must provide a fidelity bond for all employees in the amount of five thousand dollars($5000)for each incident and the bond must be in a form acceptable to the City Attorney which will provided to the city prior to contract execution and each renewal thereafter. 7. PARKING RATES The rates charged for parking will be determined and regulated solely by the City, with recommendations from the supplier. On an annual basis,the supplier will,provide an annual market survey of comparable area parking rates to the City,throughout the term of the Contract or upon request. The market survey will include any recommended rate changes prescribed by the supplier,which shall be subject to City approval,prior to implementation. The supplier will collect parking revenue in accordance with the approved rates' structures and will provide temporary or portable signage and provide notice to customers of parking rates, and any changes that may occur to the rates' structure from time to time. Collection of revenue not in conformance with the approved rates' structure will constitute a breach of contract and may result in contract termination. 8. CUSTOMER COMPLAINTS The supplier will implement a methodology for handling customer complaints, completing incident reports,and reporting the nature and reasonable disposition to the City. The Supplier will respond to customer complaints or comments within twenty-four (24)hours of receipt of such. The City will be provided a record of those complaints upon request. 9. PARKING REVENUE All monies received by the Supplier on the City's behalf because of Supplier's management of the Garage must be deposited in the account established by the City or taken to the City Clerk's Office. The City will provide the Supplier with deposit slips. Page 13 PARKING MANAGEMENT SERVICES AGREEMENT