Wave Business Solutions LLC 6/19/2020

DocuSign Envelope ID:B156E741-CC4C-4CB3-8804-303EDA2BD631 The Initial Service Term for the Services shall commence on provided by Provider pursuant to this Service Order are and Service Commencement Date. will remain the property of Provider. Customer shall not alter, modify,sell,lease,assign,encumber or otherwise tamper with Section 7: Rates and Charges. Customer is responsible for the Electronic Addresses. Due to growth, acquisitions and/or paying to Provider the NRC and MRC set forth in Section 1 changes in technology, Provider reserves the right to change above,all in accordance with Article 4 of the MSA. addressing schemes, including Electronic Addresses, at any time. Section 8: Internet Service Provisions. In addition to the (e) Domain Names. Customer is solely responsible other provisions of this Service Order and the MSA, use of the for obtaining,registering for and renewing any desired domain Services is subject to the following terms and conditions: names. Customer acknowledges that Provider has no control (a) Access and Acceptable Use. Customer shall over domain name registration. ensure that any person who has access to the Services through Customer's Equipment and/or Customer's internal network Section 9: Performance. Provider shall use commercially shall comply with the terms of this Service Order and the terms reasonable efforts in keeping with normal industry standards and conditions of Provider's "Acceptable Use Policy" for to ensure that the Services are available to Customer 24 hours Internet access, which can be found at per day, seven days per week, consistent with the applicable http://www.wavebroadband.com/resources/docs/Wave- SLA. It is possible, however,that there will be interruptions of Acceptable-Use-Policy.pdf. The Acceptable Use Policy, as it Services. Customer understands and agrees that the Services may be updated by Provider from time to time,is incorporated may be unavailable from time to time either for scheduled or into this Service Order by this reference and shall govern unscheduled maintenance, technical difficulties, or for other Customer's use of the Services. reasons beyond Provider's reasonable control. Temporary Service interruptions for such reasons, as well as all Service (b) Online Purchases. Through use of the Services, interruptions caused by Customer, or by Force Majeure Customer,its employees,agents,contractors or other users of Events, will not constitute failures by Provider to perform its Customer's network (whether authorized or unauthorized) obligations under this Service Order. Instead,Customer's sole may access online products, services and/or information remedies for any such interruptions in the Services are provided by third-parties for which there is a charge or fee. Customer is solely liable and responsible for any and all fees or described in the SLA. charges incurred for these online products, services or Section 10: Customer Equipment and Software. As between information. Provider has no responsibility to resolve any Customer and Provider,Customer is solely responsible for the Customer disputes with third party vendors. installation, repair, maintenance and use of all Customer (c) Acceptance of Risk;Security Measures. Customer Equipment and all software supplied by Customer for use in expressly acknowledges and agrees that the Internet is a connection with the Services, including all aspects of shared network that is not secure and that is not controlled by Customer's internal network. Provider does not manufacture Provider. Any content that Customer may access through the Equipment or software and does not support Customer Services is provided by independent third-party content Equipment or software. Any questions concerning third-party providers, over which Provider does not exercise control. hardware or software should be directed to the provider of Provider does not preview, exercise editorial control over, or that product. If Customer Equipment or software impairs the endorse any opinions or information accessed through the Services, Customer will remain liable for payment of the Services. Customer expressly understands and agrees that it is applicable Fees. If, at Customer's request, Provider should possible data or files Customer sends or receives over the attempt to resolve difficulties caused by Customer Equipment Internet will be monitored by third-parties and/or subject to or software, such efforts will be performed at Provider's unauthorized access by third-parties. Third-parties may gain discretion and at Provider's then-current commercial rates and access to Customer's data, including Confidential Information. terms for such consulting services. Data or files transmitted over the Internet may contain computer viruses or other harmful components. Provider has Section 11: Customer Security Measures. Customer is no responsibility and assumes no liability for any such acts or responsible for all access to and use of the Services by means occurrences. Instead, Customer expressly assumes the risks of Customer's Equipment and Customer's internal network, inherent in connecting its internal network and its Equipment whether or not Customer has actual knowledge of or to the Internet and in accessing and using the Internet through authorizes such access or use. Customer is responsible for the the Services. security of Customer's internal computer network, and shall (d) Electronic Addresses. Any IP addresses or email implement commercially reasonable security measures to account addresses (collectively, the "Electronic Addresses") prevent unauthorized use of or access to the Services. As set forth in Section 6.3 of the MSA, the failure by Customer to ORDER FOR INTERNET SERVICES pg.2 Wave Business Solutions,LLC\City of Everett 05/22/2020