Northwest Fiber LLC 9/11/2020 - Laserfiche WebLink

Zlpl fiber Fiber Broadband and OneVoice Schedule LEGACY and CT Business OneVoice SERVICE DESCRIPTION: o Main Line—business line with the following features: ■ Nationwide Unlimited-Unlimited domestic LD plus unlimited local(voice traffic only),Acceptable Use Policy applies.No call detail record provided for OneVoice Nationwide. o Optional All in Feature Package: Customer may choose any or all from the available feature list for an additional fee o Usage: • The following usage types WILL BE included in the plan: V Domestic outbound interstate,intrastate and IntraLATA long distance usage ✓Certain offshore outbound usage to U.S.Territories ■ The following usage types WILL NOT BE included in the plan: ✓Domestic and Canadian inbound(toll free)long distance usage ✓International usage V Directory Assistance V Information service calls(900) ✓Dial-up Internet calls(will be billed at$0.10 per minute) ✓Telesales and telemarketing applications using auto dialers Availability. OneVoice is available only for customers with a maximum of twenty-five (25) business lines. OneVoice is not available with Centrex lines,foreign exchange central office services or public telephone services and analog to digital conversion,digital PBX services or the equivalents of any such services. Acceptable Use Policy applicable on OneVoice Nationwide:OneVoice long distance minutes are only available on line(s)for commercial domestic outbound long distance voice usage.Customers with usage inconsistent with normal commercial applications and usage patterns may be converted to an alternative voice service with charges for local and long distance calling. Internet Acceptable Use Policy and Security. o Customer shall comply,and shall cause all Service users to comply,with Ziply Fiber's Acceptable Use Policy("AUP"),which Ziply Fiber may modify at any time. The current AUP is available for review at the following address,subject to change:http://www.ziplyfiber.com/policies/commercial aup/ o Customer is responsible for maintaining awareness of the current AUP and adhering to the AUP as it may be amended from time to time. Failure to comply with the AUP is grounds for immediate suspension or termination of Ziply Fiber Internet Service,notwithstanding any notice requirement provisions of the ZFSA. o Customer is responsible for the security of its own networks, equipment, hardware, software and software applications. Abuse that occurs as a result of Customer's systems or account being compromised or as a result of activities of third parties permitted by Customer may result in suspension of Customer's accounts or Internet access by Ziply Fiber. Customer will defend and indemnify Ziply Fiber and its affiliates with respect to claims arising from Customer's or third parties'usage of Ziply Fiber Internet access through Customer's hardware or software. Equipment. o Customer acknowledges and agrees that the Equipment and Services provided by Ziply Fiber hereunder are subject to the terms, conditions and restrictions contained in any applicable agreements(including software or other intellectual property license agreements)between Ziply Fiber and Ziply Fiber's vendors,and all applicable licenses are subject to the manufacturer's end user license terms and conditions. o Ziply Fiber retains title to leased Equipment. Ziply Fiber retains title to purchased Equipment until the Ziply Fiber is paid in full.Customer grants a security interest in the purchased Equipment to Ziply Fiber,pending full payment,and shall take all additional measures necessary to perfect such security interest at Ziply Fiber's request. o Equipment is warranted pursuant to the applicable manufacturer's standard warranty provisions,as outlined in the documentation packaged with the Equipment. This Schedule shall not be construed as granting a license with respect to any patent, copyright,trade name,trademark,service mark,trade secret or any other intellectual property, now or hereafter owned,controlled or licensable by Ziply Fiber or the third party manufacturers. Customer agrees that Ziply Fiber has not made,and that there does not exist,any warranty,express or implied,that the use by Customer of the Equipment will not give rise to a claim of infringement,misuse, or misappropriation of any intellectual property right.THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES,EXPRESS OR IMPLIED,AND ZIPLY FIBER DISCLAIMS ALL OTHER WARRANTIES INCLUDING,WITHOUT LIMITATION,ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR FUNCTION,TITLE OR NONINFRINGEMENT OF THIRD-PARTY RIGHTS. o The Equipment may contain certain software code that is developed by third parties,including software code subject to the GNU General Public License("GPL")or GNU Less General Public License("LGPL").Copies of the licenses and a downloadable copy of the source code for the open source software that is used in this product are available on the following website:https://ziplyfiber.com/helpcenter/categories/internet/other-services/open-source-software-portal. Early Termination Charge for Broadband o Notwithstanding section 4 of the ZFSA, if Customer terminates the Service for any reason other than breach by Ziply Fiber or by Ziply Fiber due to Customer's breach,then Customer shall pay Ziply Fiber a termination charge equal to the following calculations: o For a 12 month Service Term: Customer shall pay Ziply Fiber a termination charge equal to$33.33 multiplied by the number of months remaining in the Service Term and any applicable taxes and surcharges. Partial months shall be prorated. The cancellation charge shall not exceed$400.00. o For a 24 Month Service Term: Customer shall pay Ziply Fiber a termination charge equal to$25.00 multiplied by the number of months remaining in the Service Term and any applicable taxes and surcharges. Partial months shall be prorated. Customer The cancellation charge shall not exceed$600.00. o For a 36 Month Service Term:Customer shall pay Ziply Fiber a termination charge equal to$22.22 multiplied by the number of months remaining in the Service Term and any applicable taxes and surcharges. Partial months shall be prorated. The cancellation charge shall not exceed$800.00. Ver.11252019v3 Page 2of3 Doc ID:4c7fa30090d0b8eec147356e4ccf97f69e7db4d9