2020/12/02 Council Agenda Packet

Exhibit A — Scope of Work I Project Description The primary goal of the Everett Low -Income Discount Program (PROGRAM) is to provide positive fmancial outcomes to low-income City of Everett Utilities (CITY) customers (CUSTOMERS) living within Everett city limits who find themselves unable to pay their CITY water and sewer bill. The PROGRAM shall adhere to CITY POLICY #1000-20-01— Low -Income Assistance Policy (Exhibit "C") SERVICE PROVIDER recognizes that CITY POLICY may be amended during the duration of this AGREEMENT. SERVICE PROVIDER and CITY must mutually agree to changes to CITY POLICY and whether those changes warrant an amendment to AGREEMENT The CITY will make an annual contribution of up to $100,000 to the Program from the Utility Fund (Fund 401). The SERVICE PROVIDER shall make pledges to qualifying CITY customers to credit their CITY accounts based on CITY POLICY guidelines and use the annual contribution to pay those pledges to the CITY. II. SCOPE OF WORK The SERVICE PROVIDER shall be responsible for the following tasks A. Program design 1. SERVICE PROVIDER shall redevelop as necessary application/eligibility form for CUSTOMER applicant 2. Update the PROGRAM design throughout the tenii of agreement as necessary subject to CITY approval B. Program Access 1. Allow CITY to use SERVICE PROVIDER'S name and logo in PROGRAM marketing and promotional material. 2. Respond to PROGRAM questions from CUSTOMERS in -person and over the telephone as well as on SERVICE PROVIDER s Website 3. Provide a single telephone number, which the CITY will publish, for CUSTOMERS to call for PROGRAM information. 4. Provide Staff availability three days per week for walk-in referrals (If allowed by Covid-19 guidelines). 5. Evaluate low-income CUSTOMERS applications according to approved PROGRAM design 6. Provide CUSTOMERS with referrals to additional agencies or programs as appropriate.