2020/12/02 Council Agenda Packet

4. Provide effective training. With the change message out in the open, it will become important that the Cityworks implementation team communicate to the end users that they will receive training, structured or informal, to teach the skills and knowledge required to operate efficiently as the change is rolled out. This will form the basis for the development of our Training Plan. Key questions: • What behaviors and skills are required to achieve business results? • What training delivery methods will be most effective? 5. Implement a support structure. Providing a support structure is essential to assist employees to emotionally and practically adjust to the change and to build proficiency of behaviors and technical skills needed to achieve the desired business results To help employees adjust to changes to how a role is performed, we highly recommend that all roles receive representation in the initial workshops Key questions: • Where is support most required? • What types of support will be most effective? 6. Measure the change process. Throughout the change management process, a structure will be put in place to measure the business impact of the changes and ensure that continued reinforcement opportunities exist to build proficiencies. This will be done via the delivery of the existing workflows as well as the delivery of the proposed workflows and a review of the proposed workflows with stakeholders Key questions: • Did the change assist in achieving business goals? • Was the change management process successful? O. Implementation Plan Our proposed scope of services will see Cityworks Server AMS implemented with the following: Implementation proposed phasing: (order TBD with Everett in project schedule) 1. Roadway 2. Water Distribution 3. Water Treatment 4. Wastewater Collection 5. Wastewater Treatment 6. Building Facilities 7. Traffic 8. Lighting 9. Parks 10. Engineering Note: Discovery workshops may cause adjustments to priorities. City of Everett will decide on priority as project progresses. The implementation and training will consist of Transition Management from current system(s), Asset Lifecycle Management, Work Orders, Service Requests, Inspections, Parts/Supplies Inventory, Preventive Maintenance Scheduling, Report Writing/Cityworks Dashboards, Esri ArcGIS integration, mobile deployment and System Testing. The tasks detailed below are designed to meet the full requirements of the City from the perspective of providing the required professional services to meet the full requirements of the City. This approach 13IPage