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TIMMONS GROUP <br />YOUR VISION ACHIEVED THROUGH OUR: <br />h. Use, incorporate, modify, distribute, provide access to, or combine any <br />computer code provided with the Software to open source license terms <br />4. Term and Termination <br />This License Agreement is effective upon date and signature of Licensee below in <br />Addendum 1. The initial term of this License Agreement will begin upon the dates set <br />forth and provided the fees are paid. This License Agreement and its maintenance <br />provisions will be renewed annually by payment of the then current maintenance <br />fees for the next annual maintenance period set forth in Addendum 1. <br />5. General <br />a. TIMMONS GROUP will provide maintenance and support services to CITY for <br />the Software during the term of this agreement. <br />b. New or updated Software will be licensed under this current License <br />Agreement. <br />c. TIMMONS GROUP will make available to CITY as part of an annual <br />maintenance plan subsequent releases of the Software. In the event Software <br />licensed changes in name, and/or improvements are made, TIMMONS GROUP <br />will provide Software with functionality that is similar to or with substantially <br />the same or greater functionality to the original Software covered in this <br />License Agreement. <br />6. Support <br />a. Hours of Support Availability. Payment of the standard Support Charges <br />(as defined in Section 5) entitles CITY to Support during the Principal Period <br />of Maintenance ("PPM"). The PPM is a ten-hour continuous daily time period <br />between the hours of 8:00 AM and 6:00 PM, EST, Monday through Friday, <br />excluding holidays or such holidays as observed locally by TIMMONS. All <br />Support subsequently added shall have the same PPM. <br />b. Scope 1 f Support. Support includes the response to and resolution of CITY - <br />encountered problems with the Software as reported to TIMMONS by CITY. <br />This will cover full functionality of the Timmons Group PLL Public Portal. <br />Should issues arise with the Portal, TIMMONS will provide full support. <br />TIMMONS will ensure the Timekeeping App for Cityworks AMS functions as <br />intended with the version of Cityworks software CITY is utilizing Resolution of <br />CITY -encountered problems shall consist of (1) support provided through <br />electronic support; (2) correction of any defect in the Software program that <br />materially and adversely affects the use of the Software; or (3) delivery of <br />bug fixes or workarounds limited to the current or immediate prior Software <br />release. TIMMONS will use commercially reasonable efforts to respond to CITY <br />requests according to the priority level of the request described in the <br />Customer Support Order Form. TIMMONS GROUP will resolve the CITY'S <br />request as described in the Customer Support Order Form. Any rendering of <br />supplemental maintenance Support by TIMMONS, including extended <br />coverage, support, workarounds, or fixes that exceed the allotted monthly <br />limit of hours, and upgrade of Software releases and consulting will be <br />performed at TIMMONS' discretion upon receipt of a Work Order or <br />appropriate payment, and, if performed, will be charged to CITY at current <br />prices and terms then in effect. <br />g e <br />• e 4 <br />TIMMONS toi uohait <br />1'111:Ii ,'.ljl i,'41 tit l' it II 4'$,+ fr$A I. <br />