Laserfiche WebLink
DocuSign Envelope ID:A8C762C9-928E-48B7-A713-EBD8AD177926 <br /> A XO NJ Master Services and Purchasing Agreement <br /> reement <br /> Professional Services Appendix <br /> 1 Utilization of Services. Agency must use professional services as outlined in the Quote and this <br /> Appendix within 12 months of the Effective Date. <br /> 2 Body-Worn Camera Full Service (BWC Full Service). BWC Full Service includes advance <br /> remote project planning and configuration support and up to 4 consecutive days of on-site service <br /> and a professional services manager to work with Agency to assess Agency's deployment and <br /> determine which on-site services are appropriate. If Agency requires more than 4 consecutive on- <br /> site days, Agency must purchase additional days. BWC Full Service options include: <br /> System set up and configuration <br /> • Instructor-led setup of Axon View on smartphones (if applicable) <br /> • Configure categories and custom roles based on Agency need <br /> • Register cameras to Agency domain <br /> • Troubleshoot IT issues with Axon Evidence and Axon Dock("Dock") access <br /> • One on-site session included <br /> Dock configuration <br /> • Work with Agency to decide the ideal location of Docks and set configurations on Dock <br /> • Authenticate Dock with Axon Evidence using admin credentials from Agency <br /> • On-site assistance, not to include physical mounting of docks <br /> Best practice implementation planning session <br /> • Provide considerations for the establishment of video policy and system operations best <br /> practices based on Axon's observations with other agencies <br /> • Discuss the importance of entering metadata in the field for organization purposes and other <br /> best practice for digital data management <br /> • Provide referrals of other agencies using the Axon camera devices and Axon Evidence <br /> • Recommend rollout plan based on review of shift schedules <br /> System Admin and troubleshooting training sessions <br /> Step-by-step explanation and assistance for Agency's configuration of security, roles & permissions, <br /> categories &retention, and other specific settings for Axon Evidence <br /> Axon instructor training (Train the Trainer) <br /> Training for Agency's in-house instructors who can support Agency's Axon camera and Axon Evidence <br /> training needs after Axon has fulfilled its contractual on-site obligations <br /> Evidence sharing training <br /> Tailored workflow instruction for Investigative Units on sharing Cases and Evidence with local <br /> prosecuting agencies <br /> End user go-live training and support sessions <br /> • Assistance with device set up and configuration <br /> • Training on device use, Axon Evidence, and Evidence Sync <br /> Implementation document packet <br /> Axon Evidence administrator guides, camera implementation guides, network setup guide, sample <br /> policies, and categories & roles guide <br /> Post go-live review <br /> 3 Out of Scope Services. Axon is only responsible to perform the professional services described <br /> in the Quote and this Appendix. Any additional professional services are out of scope. The Parties <br /> must document scope changes in a written and signed change order. Changes may require an <br /> equitable adjustment in the charges or schedule. <br /> 4 Delivery of Services. Axon personnel will work Monday through Friday, 8:30 a.m. to 5:30 p.m., <br /> except holidays. Axon will perform all on-site tasks over a consecutive timeframe. Axon will not <br /> charge Agency travel time by Axon personnel to Agency premises as work hours. <br /> Title: Master Services and Purchasing Agreement between Axon and Agency <br /> Department: Legal <br /> Version: 11.0 <br /> Release Date: 8/6/2020 Page 9 of 13 <br />