Timmons Group 12/4/2020 - Laserfiche WebLink

Services for this task will include, but are not limited to: • Work order or request types • System Administration • Work tasks for each work order type • Login, concepts, data model, viewing • Employees and labor classifications in • Print Templates that department • Inventory (material)types • Creating and managing call center activities • Major equipment types • Advanced aspects of call center • Existing datasets used or slated to be • Creating and managing problem used in the work order or request hierarchy process • Samples of service request and work • General Configuration Issues order printout forms Phase 3,Task 9: City Responsibility: • City's project manager and key stakeholders for each Function Group, Weekly Progress Meetings(1 FTE's Every Week). Phase 3,Task 9:Timmons Group Responsibilities and Deliverables: • Updated Cityworks Configuration Document and SD&C Plan. • Configured software(Cityworks)deployed within the City provided off-site Azure Test environment Phase 3,Task 9:Assumptions: • Cityworks configuration will implemented in City provided off-site Azure environment. Key City staff will have full access to this environment for training and review. Phase 3,Task 9:Estimated Timeframe: • The configuration of Cityworks per the SD&C Plan will require approximately 8-12 weeks Phase 3 Exit Criteria • Domains and Administrators configured • GIS and Asset Configuration • GIS GAP Analysis • Core System Technical Memo for GIS • Employee/User Configuration • Materials and Storeroom Configuration • Equipment Configuration • ContractorNendor Configuration • Customer Account Configuration • Infrastructure/Hardware/Environment Configuration and Build, establishment of the City provided off- site Azure environment Phase 4: Work Management Workflow Discovery & Configuration Phase 4, Task 10: Workshops Our implementation team will conduct a series of workshops. Implementation team will consist of Timmons Group and City resources. For more detail see Section G, Implementation Team and Implementation Roles and Responsibilities. These workshop meetings will focus on the following primary areas: 1) Asset Management requirements • Best practices • Condition scoring • Criticality • Asset lifecycle management • Risk assessment& risk management 19IPage