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U J u Iota* <br /> Julota®SaaS Agreement <br /> Percentage falls below 94.99%for two consecutive calendar months,or c)if the Monthly Availability <br /> Percentage falls below 94.99%for five or more calendar months per calendar year. <br /> E. Plan Coverage <br /> Coverage Basic Premium Elite <br /> Services Services Services <br /> Help Desk via Email/Portal Support(standard support hours) = X X X <br /> Email Access via Email/Portal Support(standard support hours) X X X <br /> Training(one on one training:maximum 4 hours/month) X <br /> Post Implementation Development X X X <br /> ($2001hour) ($175/hour) ($150/hour) <br /> Telephone support from 8:00 am—5:00 pm(local time zone) X <br /> Telephone support-24/7 dedicated phone line for all hub users. X <br /> - v X <br /> Travel-if training not provided virtually (charged at <br /> cast <br /> 10 Community Partners engaged,trained,on boarded,and supported <br /> X <br /> once contract provided per year. <br /> page 12 of 16 <br />