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5. Resale of Snohomish County Services: Everett shall not resell or provide free of charge any <br /> Service to any third party without first entering into a Contract for Service with Snohomish <br /> County that permits these activities. <br /> 6. Service Levels and Designated Points of Contact and Escalation Points: SCDOIT's <br /> designated point of contact for Everett to request Support Services, contact Service <br /> personnel,request problem status updates,and receive problem resolutions is via the <br /> SCDOIT Help Desk at(425)388-3378,Monday—Friday, 8:00 a.m.—5:00 p.m.,excluding <br /> holidays. Schedule is subject to change by written notice from SCDOIT. <br /> SCDOIT Contacts and Escalation Points: <br /> Service Desk 425-388-3378 <br /> Systems and Network Engineering Supervisor 425-388-7171 <br /> GIS Supervisor 425-262-2150 <br /> Customer&Workstation Supervisor 425-388-3899 <br /> Systems Manager 425-388-3998 <br /> Deputy Director 425-388-3022 <br /> Director 425-388-3739 <br /> Everett's designated point of contact for SCDOIT to send invoices,problem-solve and <br /> otherwise conduct business shall be: <br /> Everett Primary Contacts: Steven L.Hellyer, Information Technology Director <br /> 425-257-8777 <br /> shellyer@everettwa.gov <br /> Everett GIS Contacts: Brent Linder,M&0 Supervisor <br /> 3200 Cedar Street,Everett WA 98201 <br /> Blinder@ everettwa.gov <br /> 425-257-8816 <br /> Everett Billing Contacts Judie Shirley,Administrative coordinator <br /> 2930 Wetmore-Avenue, Suite A <br /> Everett,WA 98201 <br /> 425-257-7700 <br /> jshirley@everettwa.gov <br /> Page 2 of 11 <br />