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AmpliFund <br /> customers in advance. <br /> 5. Resolution. If AmpliFund has not resolved an Issue within the Target Resolution Time frame, <br /> then, upon Customer's written request, the parties will discuss a resolution plan. <br /> 6. Uptime. AmpliFund guarantees a 99.9% up time of the Platform, exclusive of scheduled <br /> maintenance periods. Status of the Platform may be accessed at <br /> https://status.amplifund.com/. <br /> Page 17 of 17 <br />