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City of Everett <br /> Cloud and/or Offsite Hosting Terms and Conditions <br /> Contract#2020-062,Appendix Part B-1 between City of Everett and StreamLink Software Inc DBA <br /> AmpliFund dated January 26th, 2021. <br /> This document shall become part of the final contract. <br /> Terms and Conditions Clauses 1-13 are mandatory for every engagement. Exceptions will be <br /> considered non-compliant and non-responsive. <br /> 11. Contract Audit: The Service Provider shall allow the City of Everett to audit conformance <br /> including contract terms,system security and data centers as appropriate.The City of Everett <br /> may perform this audit or contract with a third party at its discretion at the City's expense. Such <br /> reviews shall be conducted with at least 30 days advance written notice and shall not <br /> unreasonably interfere with the Service Provider's business. <br /> 12. Sub-contractor Disclosure: The Service Provider shall identify all of its strategic business <br /> partners related to services provided under this contract, including but not limited to,all <br /> subcontractors or other entities or individuals who may be a party to a joint venture or similar <br /> agreement with the Service Provider,who will be involved in any application development and/or <br /> operations. <br /> 13. Operational Metrics: The Service Provider and the City of Everett shall reach agreement on <br /> operational metrics and document said metrics in the Service Level Agreement. Examples <br /> include but are not limited to: <br /> a) Advance notice and change control for major upgrades and system changes <br /> b) System availability/uptime guarantee/agreed-upon maintenance downtime <br /> c) Recovery Time Objective/Recovery Point Objective <br /> d) Security Vulnerability Scanning <br /> By signing this Agreement,the Service Provider agrees to abide by all of the above Terms and <br /> Conditions. <br /> Service Provider Name/Address(print): StreamLink Software Inc DBA AmpliFund <br /> 812 Huron Rd. Suite 550 <br /> Cleveland,OH 44115 <br /> Service Provider Authorizing Official Name(print): Scott M.Smith <br /> Service Provider Authorizing Official Signature: <br /> Date: 1/26/2021 <br /> 4IPage <br />