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AmpliFund <br /> the Services. AmpliFund may aggregate the Data with other data from other <br /> customers and use such aggregated data for any purpose. <br /> 2. Statement of Work("SOW"). AmpliFund will provide the Professional Services set forth on <br /> the SOW[and the support set forth on Exhibit Al. Customer agrees to provide good-faith <br /> cooperation to enable AmpliFund to perform the services described in the SOW in a timely <br /> and efficient manner, including providing access to necessary personnel, making <br /> decisions, giving approvals, and communicating information in a timely mariner, and, <br /> where services are to be performed at a Customer location, providing security access, <br /> office accommodations and supplies, and access to necessary facilities, equipment, and <br /> telecommunications resources. <br /> 3. Use of the Service. <br /> a. AmpliFund's Obligations. AmpliFund will use commercially reasonable efforts to <br /> make the Platform available at all times, except for planned downtime and any <br /> unavailability caused by Force Majeure Events (defined below). AmpliFund will <br /> maintain commercially reasonable administrative, technical and physical <br /> safeguards to protect the security, confidentiality and integrity of Data, including by <br /> use of a commercially reasonable hosting provider. As of the Effective Date, <br /> AmpliFund's hosting provider is Microsoft Azure. <br /> b. Customer's Obligations, Customer acknowledges and agrees that it is responsible <br /> for the use or misuse of the Services by Authorized Users, and a breach by any <br /> Authorized User of any term of this Agreement will be deemed a breach by <br /> Customer of this Agreement. <br /> 4. Payment Terms. <br /> a. Fees. Customer will pay AmpliFund the fees as detailed on the Order Form (the <br /> "Fees"). License and Professional Service Fees are due upon execution of the <br /> Agreement prior to the commencement of the use of the Platform. Recurring <br /> license Fees are invoiced annually upfront, 60 days prior to the Effective Date and <br /> are payable within 30 days of receipt of invoice. All Fees are non-cancellable and <br /> non-refundable. Late Fee payments will accrue interest at the rate 1.5% of the <br /> outstanding balance per month, or the maximum rate permitted by law, whichever <br /> is lower, from the date such payment was due until the date paid. <br /> b. Increases. AmpliFund in its sole discretion may increase any recurring Fees due <br /> for any Renewal Term (defined below), for any reason, including the Customer's <br /> increasing use of the Platform through its management of additional Grant dollars, <br /> upon notice at least 60 days prior to the commencement of the applicable Renewal <br /> Term. <br /> c. Taxes. The Fees do not include any taxes, levies, duties or similar governmental <br /> assessments of any nature, including, for example, value-added. sales, use or <br /> withholding taxes, assessable by any applicable taxing authorities (collectively, <br /> "Taxes"). Customer is responsible for all Taxes associated with its receipt of the <br /> Page 4 of 17 <br />