RJN Group 4/7/2021 - Laserfiche WebLink

r j n tzro t `) www.rin.com Excellence through Ownership February 19,2021 Mr.Brent Linder City of Everett Public Works M&O Supervisor 3200 Cedar Street Everett WA 98201 Dear Mr.Linder: The City of Everett has been an important,longtime user of CASS WORKS. RJN's mission has always been-'to support CASS WORKS users'in all phases of implementation and use of the system. We are committed to helping you achieve your objectives with CASS WORKS in the upcoming year. Our records indicate that your CASS WORKS Maintenance and Support Agreement will expire on May 1,2021. Attached is a copy of your CASS WORKS Maintenance and Support Agreement for your records. Also included with this letter is an invoice that will allow you to renew your annual agreement and ensure that your support continues uninterrupted. Please process the invoice. *This will be your fmal annual CASS WORKS Maintenance and Support Agreement.RJN is announcing end-of-life(EOL)support for The City of Everett on May 1,2022. *Migrating data from CASS WORKS to a new system can be a challenge.RJN can assist in this process and offers CASS WORKS Data Migration services at a time and materials rate. Contact your RJN representative for more details. *Additionally,RJN has raised the price of your CASS WORKS Maintenance and Support Agreement to $15,000.00. Why should you renew your Maintenance and Support Agreement? The Benefits You Will Receive • Unlimited Toll-Free Technical Support. You can talk to RJN Technical Support Representatives between 8:00 AM to 5:00 PM CST. Ask questions,discuss issues,or receive direct"HOW-TO" instructions. • Problem resolution or assistance through an internet connection using Citrix GoToAssist. The RJN Client Management team is ready to help you satisfy your informational needs.If you have any questions regarding the maintenance and support agreement program,please call me at your convenience. 1-800-227-7838. 200 West Front Street • Wheaton, IL 60187 • 630 682 4700 • fax 630.682.4754