Key Code Media Inc. 6/1/2021 - Laserfiche WebLink

Proposal for Key Code Total Care City of Everett is looking for support options for their production systems in the Seattle area. Key Code Media is excited about the possible partnership and what Key Code can bring to the table to assist. Key Code has a very large team of support engineers with multiple certifications across post, broadcast, and AV. We are proud of this and what it means to our clients. Having such a large engineering team gives our clients a much quicker response time. It also means no gaps in coverage due to sickness or vacations. Our engineering team is also cross trained and certified on many other systems like Black Magic, StorageDNA, Telestream, Front Porch Digital, SGL, lsilon, SNS, Aberdeen, Root 6, MOG, Cisco, Quantum, and many more. Having such a diverse knowledge base allows Key Code to support many different systems and give the clients a maximum return on their support investment. It also allows us to evaluate client needs from multiple points of view, to ensure the best solution that fits the clients need. Both short term and long term. Key Code support hosts its own secure remote access support system. This system is much like a TeamViewer remote access, with the exception that it's hosted by Key Code and much more secure. As part of City of Everett and Key Code support agreement, we will install this lightweight utility on all City of Everett's servers and editors. This will allow a support engineer to log in and see what the operator is seeing in real time. This proposal will cover four major areas of support needed at City of Everett facilities: 1. Day to Day Issues 2. Maintenance Visits 3. Emergency Visits 4. Covered Technologies Day to day Issues For day-to-day issues that arise City of Everett will have access to our support. An operator can simply email or call to open a ticket. The ticket will be issued to the engineer on duty for that day. If they cannot resolve the issue, they will either enlist the rest of Key Code engineering support staff or open a case with the vendor on behalf of City of Everett. Maintenance Visits The 1-year contract includes 16 hours of support to be used over the contract period. Pre- scheduled visits will allow the time to be used efficiently over the year contract. When the contract expires all remaining hours will be null and void. ©2021 Key Code Media,Inc. City of Everett I Support Services February 26th,2021 Page 0