Key Code Media Inc. 6/1/2021 - Laserfiche WebLink

Complete system function test Upon first maintenance, the technician will discuss with you the operation of your AV system. He will review any documentation or manuals with you so he has a clear understanding of how the system is supposed to operate. Then, prior to maintenance, the technician will verify the AV system operates in the manner described. Any existing issues will be documented and provided to the client in the maintenance report. If existing issues are found the technician will attempt to make repairs to the AV system to get it back to normal operation. If a device is found to be damaged or nonfunctional, the technician will discuss replacement options and the associated costs with you. All equipment repair or replacement costs will be the responsibility of the client. KCM will send a technician to your site during regular business hours M-F 8a-5p for any issues regarding your AV system within (24) hours of your call. This maintenance contract includes up to (16) hours of normal working hours service. Once the included (16) hours is reached, a discounted service rate of $150/hr. will be billed for any additional time spent. The reduced rate will apply until the contract has ended Billing This maintenance contract will automatically renew every (365) days until the contract is cancelled by the client. At the start of your contract, an email notification will be sent to you describing the start date of your contact and the date of auto renewal. (30) days prior to the end of your contract a notice will be sent to the email address on your account notifying you of the upcoming renewal. The annual cost of the contract is determined by the extent of the AV system as well as the distance from KCM. Additional costs will be added to any contract where the site is farther than (50) miles from a KCM location. Additional costs will also be applied if the maintenance plan is to include multiple rooms or systems. Correspondence During your contract period, you will receive various emails regarding your contract and AV system. approx. one day after your service or maintenance, a copy of your service report will be emailed to you. You will also receive updates on your contract totals after the service or maintenance notifying you of items and /or hours remaining on your contract. If you have any questions, you can contact Key Code Media at (206) 870-0244, the office is located at 6632 S 191st PI, E102, Kent, WA 98032 Price As consideration for the provision of the Services by the Service Provider, the price for the provision of the Services is$7,000.00 Per year. Payment The Buyer agrees to pay the Price to the Service Provider on execution of agreement. ©2021 Key Code Media,Inc. City of Everett I Support Services I February 26th,2021 Page 4