PGC Interbay LLC 8/10/2021 - Laserfiche WebLink

require the Contractor to develop and implement an action to improve the dispute resolution process and anticipated outcomes. k. If the Contractor is unable to settle a dispute to the satisfaction of a customer,the matter shall be referred to Parks and Parks shall have the right to make such adjustments as it may deem proper. 12. City Responsibilities a. The City is responsible for establishing major operating policies, such as the green fees rate schedule and hours of operation. b. If the Contractor desires that a City policy be amended, a written request must be submitted to the Director. D. FOOD AND BEVERAGE OPERATION 1. Contractor Staff Functions a. Contractor Staff Duties and Responsibilities All Contractor staff will discharge their responsibilities consistent with the requirements and conditions of this contract and with City policies and procedures. These responsibilities include but are not limited to the following: 1) Restaurant marketing activities including but not limited to menus, pricing,banquet services, and making recommendations regarding hours of operation. 2) Cleanliness and maintenance of the facility. 3) Customer relations. 4) Daily revenue collection and reconciliation. 5) Maintenance of the appropriate beverage license(s). 6) Maintenance of required food handlers' and beverage servers' licenses. 2. Personnel Supervision a. Employ a food and beverage manager to oversee operations at both golf courses and. The food and beverage manager will be in charge of daily food and beverage operations at the courses as well as meal coordination for outings, tournaments and special events. General and specific responsibilities are identified in Exhibit A. 3. Restaurant a. Maintain a well-planned menu designed to optimize sales volume as well as profit margins, offering dining commensurate with the wants and desires of customers while enhancing golfers' experience. 9