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STATE OF WASHINGTON JUSTICE ASSISTANCE GRANT <br />DEPARTMENT OF COMMERCE FORM 15 <br />CUSTOMER SATISFACTION AND IMPROVEMENT <br />The following questions are intended to help us improve our application process. Please <br />indicate your agreement/disagreement with the following statements. Your responses will not <br />impact the evaluation of your application in any way. <br />1: Strongly Disagree <br />2: Disagree <br />3: Neither Agree Nor Disagree <br />4: Agree <br />5: Strongly Agree <br />1. The application instructions were clear. <br />1 2 3 4 5 <br />2. The application questions were easily understood. <br />1 2 3 4 5 <br />3. I was able to receive the assistance I needed from Commerce to complete the <br />application. <br />1 2 3 4 5 <br />4. I had adequate time to prepare the application prior to the deadline. <br />1 2 3 4 5 <br />5. Given program requirements, the application process was reasonable. <br />1 2 3 4 5 <br />6. Which forms or portions thereof were particularly difficult to understand or <br />respond to, and do you have any recommendations for how they should be <br />presented? <br />1 <br />