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they need support after hours. Emails are responded to as quickly as possible. Emails <br />are responded to within 2 hours. <br />C. Describe your approach to achieving Customer Satisfaction <br />Customer satisfactions is a top priority for us. We go above and beyond to <br />communicate with our customers whether it's regarding a spare parts order, getting <br />a tech support rep on the phone to help diagnose an issue, or getting a technician to <br />the jobsite to get the machine repair as fast as possible. All in an effort to keep our <br />customers running and as productive as possible. <br />D. How does your company determine if a repair is under warranty? <br />The detailed warranty information is attached. <br />E. How does your company prioritize service calls? <br />We have a fully staffed service department so we can respond immediately most of <br />the time. Our priority will be to get a machine that is complete down up and running <br />ASAP over routine maintenance. <br />F. Describe the repair and parts support that your company offers. <br />Powerscreen Of Washington has a full repair and parts facility in Kent, WA. Our parts <br />warehouse is stocked with over 4 million in spare parts. We have 4 parts <br />representatives to help customers place orders. Our service department includes 10 <br />service technicians and our shop can fit 6 crushers inside to work on at any given <br />time. <br />G. How does your company address repairs that cannot be completed on -site at the <br />equipment location. <br />The majority of repairs can be done on -site. Our service trucks are fully equipped <br />and all have cranes. If the service needs to be off site. We can arrange transport to <br />our shop in Kent, WA where we have a full repair facility that can do a full rebuild <br />of any crusher. <br />H. Describe your response timelines to a repair call <br />