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DocuSign Envelope ID:44C1A459-80C4-498D-AD84-284C754240A5 <br /> 1. Introduction <br /> This Statement of Work ("SOW")for services is made and entered into between Norstan Communications,Inc. <br /> dba Black Box Network Services, 9155 Cottonwood, North, Maple Grove, MN 55369 ("Supplier") and City of <br /> Everett(the "Customer")whose name and authorized signatory appear in the signature block of this SOW. <br /> 2. Customer Information <br /> 2.1. Customer Install Site <br /> PO Box 12130 Everett WA 98206 <br /> 3. Scope of Work <br /> Supplier is proposing professional services support to work jointly with customer to complete the SV9500 upgrade <br /> to include: <br /> City Hall VoIP update- <br /> Upgrade City Hall SV9500 to support VoIP and (100) SIP trunks with failover to SP <br /> • This site has an existing BX9000 that we will be adding (100) sip trunks &SBC licenses to <br /> • Add (3) PAD cards <br /> • Upgrade to latest revision <br /> South Police VoIP update- <br /> Upgrade South Police SV9500 to support(100) SIP trunks with failover to CH <br /> • This site will get a new (virtual) BX9000 with 100 SBC licenses and (100) SIP trunks <br /> • Add (3) PAD cards <br /> • Upgrade to latest revision <br /> City Hall Application upgrade and additions to include: <br /> UCE Platform Upgrade with <br /> • 2-UA5200 PC consoles in ACD mode <br /> • EOSN Emergency Onsite Notification <br /> New QueWorX application with <br /> • 8-SIP ports <br /> • Auto Attendant <br /> • Routing <br /> • Announcement <br /> • Call-Back <br /> ACD with <br /> • 75-Agents <br /> • 5-UC700 Agent Desktop licenses <br /> GNAV with <br /> • 2 Supervisors <br /> • 1 Wall Board license <br /> Supplier to provide engineering support to work directly with customer's Telecom team for all tasks including: <br /> 1 855-324-9909 I BLACKBOX.COM �� <br />