Bird Rides Inc. 4/27/2022 - Laserfiche WebLink

N. Customer complaints and safety concerns. Company shall respond within 4 hours to each customer complaint related to safety or improperly parked shared scooters. Company shall maintain an online request logging system with a portal provided for City to review. The system shall log time the request was received,nature of the request, time of Company response,time and nature of Company's resolution. O. Minimum shared scooters. Company shall make a minimum of 75 shared scooters available for rental daily between dawn and dusk during program, effective within 2 weeks of launch date. P. Identification and tracking of shared scooters. Each shared scooter shall be clearly branded with color, Company logo,phone number, email address and website to contact with questions, complaints or problems. It is the sole responsibility of Company to track and monitor each shared scooter that is deployed onto City right-of-way. Q. Damage to or loss of shared scooters. Company is solely responsible for maintaining all of its shared scooters deployed in the City in fully functioning and good working order. Company is solely responsible for any and all damage to or loss of a shared scooter and for any and all costs associated therewith. Company should make every effort to recover a lost or locate a stolen shared scooter prior to contacting law enforcement. R. Damage or loss to other persons or property. Company is solely responsible for any and all damage to property or injury to person, including death, arising out of or related it scooter share program and any and all costs associated therewith. 6. INSURANCE. A. Company shall comply with the following conditions and procure and keep in force during the term of this Agreement, at Company's own cost and expense,the following policies of insurance with companies authorized to do business in the State of Washington,which are rated at least"A"or better and with a numerical rating of no less than seven(7),by A.M. Best Company and which are acceptable to the City. i. Workers' Compensation Insurance as required by Washington law and Employer's Liability Insurance with limits not less than$1,000,000 per occurrence. If the City authorizes sublet work, Company shall require each subcontractor to provide Workers' Compensation Insurance for its employees,unless the Company covers such employees. ii. Commercial General Liability Insurance on an occurrence basis in an amount not less than$1,000,000 per occurrence and at least$5,000,000 in the annual aggregate, including but not limited to: premises/operations (including off-site operations), blanket contractual liability and broad form property damage. Bird Scooter Share Page 6 of 12 2022-23