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"from the people I've spoken with who saw the downpour, they said the rain was coming down <br /> so hard and fast that it barely made it into the gutters". <br /> After all this, I have a few arguments to make. <br /> 1.) 1. It was reconfirmed multiple times that things would be taken care of, to document <br /> everything, and get estimates for the repairs and to start repairing because our claim would be <br /> paid out shortly. There is no reason for the delay on the denial paperwork to have taken over 3 <br /> weeks to be sent to us when the decision was made much earlier. Multiple media outlets were <br /> broadcasting that claims would be paid out, which was not only misleading to us but also a lie. <br /> 2.) 2. Proper maintenance had been performed on the backflow valve as was verbally stated to <br /> us upon installation. Lines for the sump pump secondary to flooding were disassembled, <br /> inspected for clogging (with none found), sump pump was tested and worked with proper float <br /> placement, and lines were reassembled. Due to the elimination of the sump pump being an issue, <br /> it brings us back to the backflow valve. <br /> 3.) 3. The amount of rain which had collected in the basement was nearly 2800 gallons of water <br /> which also included sediment in it and would have been impossible for that amount to have <br /> collected from the downspouts or gutters. The proper calculation for rain water collection per <br /> inch is 5.61 gallons per square yard. When you do the math for our square yardage of roof area, <br /> there is no way for that amount of water to be collected into the gutter system. <br /> In conclusion,the evidence we have found leads to a malfunction in the backwater valve <br /> installed. I understand many homes and businesses were affected by the flood and that decisions <br /> take time. I also know that some people who are offered an inch take a mile and will milk a <br /> situation for all it is worth. My husband, brother-in-law and I don't feel we are asking for <br /> anything outrageous,we simply want fixed what was damaged by a faulty city infrastructure. I <br /> highly encourage and would greatly appreciate any questions you may have in regards to our <br /> situation. Thank you for taking the time to read this and I look forward to hearing from you. <br /> Sincerely, <br /> Loralee Swale <br /> My contact information: <br /> Phone: 360-990-3085 <br /> Email: Lnev86@gmail.com <br /> Address: 1615 Rainier Ave <br /> Everett, Wa. 98201 <br />