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VII. Financial Information/Billing <br /> The Contractor shall: <br /> A. Provide water and/or wastewater services to each eligible and approved residential <br /> household for which payment is provided under LIHWAP. <br /> B. Charge LIHWAP households using the Contractor's normal billing process. <br /> C. Restore water services for eligible household upon payment by COUNTY. <br /> D. After receiving LIHWAP payment for restoration of water services, maintain services <br /> for at least 30 days. <br /> E. Charge all LIHWAP eligible households the same price charged for home drinking <br /> water and/or wastewater services billed to non-eligible households, as determined by <br /> the approved rate setting process. <br /> F. Not apply LIHWAP payments to account balances that have previously been written <br /> off or paid with other funds. <br /> G. Not apply LIHWAP payments to commercial accounts. Contractor may only use <br /> LIHWAP payments for residential accounts. <br /> H. Not discriminate against a LIHWAP eligible household with respect to terms, deferred <br /> payment plans, credit, conditions of sale, or discounts offered to other customers. <br /> 1. Post all payments to customer accounts within three to five business days of <br /> Contractor receipt of funds. Note: LIHWAP payments may be used to pay past due <br /> and/or outstanding balances for customers whose accounts are currently <br /> open/active, and the household is approved for LIHWAP assistance. <br /> J. Clearly enter, on LIHWAP households' bill, the amount of LIHWAP payment(s) <br /> received in a manner that identifies the LIHWAP payment as received from the <br /> COUNTY. <br /> K. Provide a statement to LIHWAP households clearly indicating the cost of home <br /> drinking water and/or wastewater services provided. <br /> L. Continually maintain accurate records of LIHWAP credit balances and annually <br /> reconcile accounts. Credit balances must be refunded to the COUNTY, in compliance <br /> with LIHWAP Contractor Refund Policies, no later than 45 days following the end of <br /> the program year, September 30, 2023. <br /> M. Not exchange an eligible household's credit authorization for cash or give any cash <br /> equivalent to an eligible household for excess credit. <br /> Contractor Agreement <br /> VA-WS-22-30-04 <br /> City of Everett <br /> Page 5 of 9 <br />