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Services b Su• •ort Location <br /> .... . :. :• „,,..,servicg <br /> x,vice <br /> Included Enterprise Advisory Support Hours As-needed Advisory Services <br /> Included Enterprise Azure Problem Resolution Hours As- Problem Resolution <br /> needed Support <br /> Included Enterprise On-demand Assessment On-Demand Assessment <br /> Included Enterprise On-Demand Assessment - Setup and On-Demand Assessment <br /> Config Service As-needed Remote <br /> Included Enterprise On-Demand Education On-Demand Education <br /> Included Enterprise Online Support Portal Administrative <br /> Included Enterprise Problem Resolution Hours As-needed Problem Resolution <br /> Support <br /> Included Enterprise Reactive Support Management Service Delivery <br /> Management <br /> Included Enterprise Service Delivery Management Service Delivery <br /> Management <br /> Included Enterprise Webcasts As-Needed Webcast <br /> Included Reactive Enabled Contacts Problem Resolution <br /> Support <br /> Included Service Delivery Management Extended Service Delivery <br /> Management <br /> 100 ea Proactive Credits Proactive Credits <br /> 1 ea Activate Azure with Azure Monitor Proof of Concept <br /> 1 ea Activate Microsoft 365 Security and Compliance : Proof of Concept <br /> Sensitivity Labels <br /> 1 ea RAP as a Service Plus for Azure Active Directory RAP as a Service Plus <br /> 1 ea Custom Proactive Onsite 5 Custom Proactive - <br /> Maintain <br /> 1 ea Onsite Visit Onsite Support <br /> 4 ea WorkshopPLUS - Azure: Cloud and Datacenter WorkshopPLUS <br /> Management with Azure Automation - Open <br /> Workshop <br /> EnterpriseServicesWorkOrder-PubSec-MUS-v2.0(US)(ENG)(Sep2018) [CP] Page 3 of 7 <br />