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2.3.Customer Named Contact(s). <br /> Any changes to the named contacts should be submitted to Microsoft Contact. <br /> Name of Customer Support Service Administrator <br /> Steven Hellyer <br /> Street Address Contact E-Mail Address <br /> 2930 Wetmore Ave Ste 100 SHellyer@everettwa.gov <br /> City State/Province Phone <br /> Everett Washington 425-257-8776 <br /> Country Postal Code Fax <br /> United States 98201-4044 <br /> 3. Use, ownership, rights, and restrictions. <br /> 3.1.Products. <br /> "Product" means all products identified in the Product Terms, such as all Software, Online Services <br /> and other web-based services, including pre-release or beta versions. Product availability may <br /> vary by region. "Product Terms" means the document that provides information about Microsoft <br /> Products available through volume licensing. The Product Terms document is published on the <br /> Volume Licensing Site (http://www.microsoft.com/licensing/contracts or successor site) and is <br /> updated from time to time. <br /> All products and related solutions provided under this Work Order will be licensed according to <br /> the terms of the license agreement packaged with or otherwise applicable to such product. <br /> Customer is responsible for paying any licensing fees associated with Products. <br /> 3.2.Fixes. <br /> "Fixes" means Product fixes, modifications, enhancements, or their derivatives, that Microsoft <br /> either releases generally (such as service packs), or that Microsoft provides to Customer when <br /> performing Professional Services (all support, planning, consulting and other professional services <br /> or advice, including any resulting deliverables provided to Customer under this Work Order, to <br /> address a specific issue. "Professional Services" means Product support services and Microsoft <br /> consulting services provided to Customer under this Work Order. "Professional Services" or <br /> "services" does not include Online Services, unless specifically noted. <br /> Fixes are licensed according to the license terms applicable to the Product to which those Fixes <br /> relate. If the Fixes are not provided for a specific Product, any other use terms Microsoft provides <br /> with the Fixes will apply. <br /> EnterpriseServicesWorkOrder-PubSec-MUS-v2.0(US)(ENG)(Sep2018) [CP] Page 5 of 7 <br />