2022/08/31 Council Agenda Packet

• Stewardship — To continuously improve the quality, effectiveness, and efficiency of the transportation system As the pandemic stretched through 2021 ridership remained much lower than pre -pandemic levels. In 2021, fixed route ridership carried an average of 48% of the ridership it carried pre - pandemic. The year finished with fixed route carrying roughly 60% of the ridership it had pre - pandemic. Paratransit ridership began the year carrying barely 30% of pre -pandemic ridership and concluded the year carrying roughly 45% of pre -pandemic ridership. While 2020 was marked with numerous unscripted service levels adjustments due to the unfolding public health emergency, 2021 held to the standard quarterly service adjustment intervals. • March 2021: Sunday service, suspended during the pandemic was restored. However, the routes 6 (Everett Station to the Waterfront) continued to be suspended and route 70 (Mukilteo Station to Boeing) was indefinitely suspended due to extremely low usage. • June 2021: There were no significant changes to service levels for the June. • October 2021: Traditionally the fall service adjustment occurs in September. In preparation for a significant service expansion, we moved this to October in order to have sufficient time to hire and train a significant number of new operators required for the service expansion. Significant additions to service included: o A total service increase of 18 percent. This brought Everett Transit back to approximately 91% of pre -pandemic level of service. o The route 7 service was restored to every fifteen minutes during the day Monday through Friday. o The route 29 significantly increased service to every 30 minutes during the day Monday through Friday. o The route 6 from Everett Station to the Waterfront was restored to 7 days a week. o The route 4 was modified to connect customers to growing employment opportunities in the Riverside Business Park in northeast Everett. o The route 2 connecting Everett Mall to Mariner Park & Ride added Sunday service. • December 2021: There were no significant changes to service levels in December. 2022 service adjustments will be primarily limited to schedule integrity and efficiency. Customers continued to access real-time information through the Everett Transit Arrivals (ETA) program. The system is accessible by texting or calling the automated system. In 2021, there were 16,837 texts and 33,782 calls managed by the system. Staff observed a continued decrease in the number of calls processed by the ETA system as a result of the impacts of COVID 19 and reduced ridership. Everett Transit 2022 TDP — DRAFT