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<br />Contents <br />Executive Summary & Overview ................................................................................................................... 1 <br />Customer Profile ........................................................................................................................................... 2 <br />Project Start Pre-Requisites .......................................................................................................................... 4 <br />Table of Services ........................................................................................................................................... 5 <br />Deliverables................................................................................................................................................... 7 <br />Methodology & Schedule ........................................................................................................................... 17 <br />Methodology ........................................................................................................................................... 17 <br />Project Management .......................................................................................................................... 17 <br />Environment Setup ............................................................................................................................. 18 <br />Business Process Review & Discovery ................................................................................................ 18 <br />Testing ................................................................................................................................................. 18 <br />Training ............................................................................................................................................... 18 <br />Go Live ................................................................................................................................................. 18 <br />Post Go-Live and Transition Support .................................................................................................. 19 <br />Schedule .............................................................................................................................................. 19 <br />Project Environments.................................................................................................................................. 19 <br />Payment Milestones ................................................................................................................................... 20 <br />Payment Processing License ............................................................................................................... 21 <br />Overall Terms & Termination...................................................................................................................... 22 <br />Terms and Conditions ......................................................................................................................... 22 <br />Termination ......................................................................................................................................... 22 <br />Appendix A: Incident Priority Definitions ................................................................................................... 24 <br />Appendix B: Change Control Process .......................................................................................................... 25 <br /> <br />