Critical Insight, Inc. 5/2/2023 - Laserfiche WebLink

Critical Insight® and the Critical Insight logo are the trademarks of Critical Insight, Inc. ©2023 Critical Insight, Inc. All rights reserved. 1 EXHIBIT A DESCRIPTION OF SERVICE CRITICAL INSIGHT (“CI”) COMMERCIALLY AVAILABLE PRODUCTS V. MARCH2023 SERVICE ID SERVICE RELEASE STATUS CI-P & CI-MDR MDR: ON-PREMISES GENERALLY AVAILABLE MDR: AWS GENERALLY AVAILABLE MDR: O365 (FORMERLY MDR: MCAS) GENERALLY AVAILABLE MDR: EDR GENERALLY AVAILABLE MDR: MICROSOFT AZURE GENERALLY AVAILABLE CI-CVI ON-PREMISES VULNERABILITY SCANNING WITH NESSUS GENERALLY AVAILABLE CI-LR ON-PREMISES LOG RETENTION GENERALLY AVAILABLE ALL COMMERCIALLY AVAILABLE PRODUCTS & SERVICES OFFERED BY CI TO CUSTOMERS ARE DETAILED IN THIS DESCRIPTION OF SERVICES. “GENERALLY AVAILABLE” PRODUCTS & SERVICES ARE SUBJECT TO THE SERVICE LEVEL COMMITMENTS OR “SLA’S” SET FORTH ON PAGE 7 HEREOF. PRODUCTS & SERVICES LISTED AS “ALPHA” OR “BETA” ARE NOT SUBJECT TO ANY SLA’S. ALPHA/BETA PRODUCTS & SERVICES ARE PROVIDED ‘AS IS’ WITH NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. CI SHALL USE COMMERCIALLY REASONABLE EFFORTS TO SUPPORT ALPHA AND BETA PRODUCTS & SERVICES ONLY ON AN ‘AS AVAILABLE’ BASIS. SERVICE DESCRIPTION (SERVICE ID) DESCRIPTION CRITICAL INSIGHT PLATFORM (CI-P) THE PROVISIONING PROCESS TO SET UP THE INGEST CAPABILITIES FOR EACH ENVIRONMENT WILL BE ALIGNED TO THE MUTUALLY AGREED DATA STREAMS. THESE MUTUALLY AGREED DATA STREAMS ARE DOCUMENTED IN THE DATA INGEST LIST. CHANGES TO THE DATA INGEST LIST CAN OCCUR BASED UPON MUTUAL WRITTEN AGREEMENT (EMAIL SUFFICES) BETWEEN CI AND THE CUSTOMER. CI’S PRICING IS BASED ON THE ENVIRONMENTS THAT ARE MONITORED; ANY ADDITIONAL DATA STREAMS THAT INTRODUCE NEW ENVIRONMENTS MAY RESULT IN ADDITIONAL SUBSCRIPTION FEES. ENVIRONMENTS: • ON-PREMISES COLLECTOR(S) (“COLLECTOR”) • O365 [FORMERLY MCAS] • ENDPOINT DETECTION & RESPONSE (“EDR”)