Critical Insight, Inc. 5/2/2023 - Laserfiche WebLink

Critical Insight® and the Critical Insight logo are the trademarks of Critical Insight, Inc. ©2023 Critical Insight, Inc. All rights reserved. 6 HIGH A HIGH PRIORITY SECURITY INCIDENT IS A NETWORK EVENT OR SET OF NETWORK EVENTS THAT IS BELIEVED TO PRESENT A RISK TO THE CLIENT’S NETWORK ENVIRONMENT. CI WILL CONTACT THE CUSTOMER (CONTACT ON FILE) VIA PHONE AND EMAIL TO ATTEMPT RESOLUTION. EXAMPLES OF HIGH PRIORITY SECURITY INCIDENTS INCLUDE: • SUSPECTED OR POTENTIAL ACCOUNT COMPROMISE WITH NO MISUSE OBSERVED • SUSPECTED MALWARE INFECTION WITH EVIDENCE OF MALWARE SPREADING BUT NO EVIDENCE OF IMMEDIATE BUSINESS IMPACT • SUSPECTED OR POTENTIAL SYSTEM COMPROMISE WITH NO EVIDENCE OF MISUSE • REGULATED DATA SEEN UNENCRYPTED BETWEEN TWO INTERNAL HOSTS MEDIUM A MEDIUM PRIORITY SECURITY INCIDENT IS A NETWORK EVENT OR SET OF NETWORK EVENTS THAT MAY BE A RISK TO THE CLIENT’S NETWORK ENVIRONMENT AND MAY INFORM FUTURE CUSTOMER ACTIONS. CI WILL CONTACT THE CUSTOMER (CONTACT ON FILE) VIA EMAIL TO ATTEMPT RESOLUTION. EXAMPLES OF MEDIUM PRIORITY SECURITY INCIDENTS INCLUDE: • ATTEMPTED ACCOUNT COMPROMISE WITH NO EVIDENCE OF SUCCESS • SUSPECTED MALWARE INFECTION WITH NO EVIDENCE OF MALWARE SPREAD OR IMMEDIATE BUSINESS IMPACT LOW A LOW PRIORITY SECURITY INCIDENT IS A NETWORK EVENT OR SET OF NETWORK EVENTS THAT IS NOT BELIEVED TO REPRESENT AN IMMEDIATE RISK TO THE CLIENT’S NETWORK ENVIRONMENT BUT DOES WARRANT AWARENESS AND INVESTIGATION. CI WILL CONTACT THE CUSTOMER (CONTACT ON FILE) VIA EMAIL TO ATTEMPT RESOLUTION. EXAMPLES OF LOW PRIORITY SECURITY INCIDENTS INCLUDE: • POTENTIALLY UNWANTED PROGRAM OBSERVED • OTHER ISSUE THAT IS NOT AN IMMEDIATE SECURITY THREAT OBSERVED