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<br />RFI Initial ___________ Subscriber Initial ___________ RFI Communications and Security Systems | www.rfi.com <br /> San Jose, CA | Hayward, CA | Sacramento, CA | Reno, NV | Seattle WA <br /> Alarm Lic ACO753 Consumer Affairs #000753, UL Central Station #S3282-3 FM Certificate #3024322 <br />CA CL#534534, 544432; NV CL#0021814A, Limit $10M; WA CL# RFICOS*990MC, RFICOF1802OH <br /> <br />342.3 20210716 ISPEB Ver1.2 <br />EXHIBIT B: <br />Service and Preventative Services Agreement <br />Plan Description <br /> <br />Subscribers Name: City of Everett Telephone No: 425.257.8904 <br />Site Address: 2930 Wetmore Ave. Everett, WA 98201 Cell Phone No: <br />Email: JChang@everettwa.gov Job Number: 351-2203909 <br /> <br /> <br />1. Service Plan Description: <br /> <br />RFI will provide the services in accordance with the terms and conditions referenced in the RFI Installation, Service <br />and Preventative Services Agreement. The terms and conditions, including Attachments A, B, C, and D are <br />incorporated in and made part of this Agreement. <br /> <br />2. TERM OF AGREEMENT <br /> <br />The term of this agreement shall begin on Apr 1, 2023 for a period of 12 Months and shall automatically renew month <br />to month thereafter under the same terms and conditions <br /> <br />Year 1 Year 2 Year 3 Year 4 Year 5 Total <br />38,670.68 TBD TBD <br /> <br /> <br />3. Service Plan Options <br /> <br />☐ a. Service Plan: <br /> Remedial Maintenance: <br /> <br />This plan provides full repair or replacement for those components listed in Attachment A and labor twenty- <br />four (24) hours, seven (7) days a week for the specified agreed term. <br /> <br /> <br />Annual System Check – An annual system check is included, if applicable, as defined in Attachment B. <br />Emergency Service - A four (4) hour response (24 hours, 7 days a week) for all emergency service calls. <br />Priority Response - Calls received in the AM will be responded to the same business day in the PM; calls <br />received in the PM will be responded to the next business day in the AM. <br />Priority Status - Ensures priority with respect to scheduling of technicians for service calls. <br />Emergency Phone Support - Customer service / technical support provided 24 hours, seven (7) days a <br />week. <br />Services not covered under this plan will be offered on a Time and Material basis at RFI’s then <br />published current Service Rates. <br /> <br /> <br /> <br />☒ b. Preventative Service Plan <br />This plan provides service for those components listed on Attachment A. RFI will perform the activities <br />defined on Attachment C on an Annual, Semi-Annual or Quarterly Basis. Subscriber will be provided with <br />a complete report of all inspection activity, results and any discrepancies noted during the inspection. <br />Repairs will be addressed on a Time and Material basis at RFI’s current standard Rates. <br /> <br /> <br /> COEDR