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Category 2: Sensitive information <br />Page 18 of 23 Category 2: For official use only / disclosure permissible by law. <br />3. Communication, Customer Services, and Training <br />A. Describe how your company/project manager will keep City of Everett timely informed of any <br />issues related to delivering the services described in this RFP. <br />B. Describe your approach to achieving Customer Satisfaction. <br />C. Where is your office located, and what are your customer service hours (Pacific Time)? <br />4. Risk, Performance, and Quality Assurance <br />A. Submit no more than five (5) completed relevant project experiences, within the past five <br />years that demonstrate successful contract performance similar in size and scope as described <br />in this RFP, include any government experience. Include the following for each reference: <br />a. Company name and full address <br />b. Point of contact name, title, e-mail address, and phone number <br />c. Contract title, number, start and completion dates <br />d. Contract description & order / service details <br />B. Have you defaulted on any contracts within the past three years or failed to meet contract <br />terms? If so, describe. <br /> <br /> <br />