2023/08/09 Council Agenda Packet

Page 18 of 41 If events warrant such action, the City may require revision of the established work schedule to address rest periods for extended shifts and standards limiting the use of back-to-back shifts and mandatory overtime, as deemed necessary to protect patients from the possibility of error caused by exhaustion of field personnel. The Supplier must provide its employees with compensation and fringe benefits to promote a professional and motivated work force. The combined compensation and fringe benefit program for field personnel, on-site management, and EMS dispatch personnel should provide a financial benefit to those personnel that is, at least, substantially equivalent to the average rate of compensation for similar private sector field personnel in similar sized and cost-of-living areas of the United States. These specific wage or salary packages should be structured so that the overall combination of wages, benefits, shift schedules, working conditions, and factors related to job satisfaction will work to reduce employee turnover. Other employee incentives such as retirement savings programs are encouraged. The Supplier must operate an aggressive, stringent, and comprehensive program of initial and ongoing personnel recruitment, screening, and orientation designed to attract, select, and thoroughly orient, prior to field or EMS dispatch placement, individuals who are among the industry's most qualified candidates for EMS employment. Recruitment, selection, and retention of high-quality on-site management personnel are paramount to the success of this program and Supplier shall use its best efforts to accomplish this. The Supplier will provide a reasonable opportunity for the work force of the previous Supplier to seek employment opportunities with the new Supplier. The Supplier must coordinate with EFD to provide supervisory, field, and dispatch personnel assigned to the City of Everett with an orientation on the City’s EMS System prior to field assignment. This program is subject to the review and approval of EFD. Additionally, the Supplier must grant EFD access to information regarding the Supplier’s personnel, equipment, and operation to assure compliance with contract terms for these areas. The Supplier must ensure that its personnel conduct themselves in a professional and courteous manner. The Supplier’s personnel must be competent, holders of required permits or certificates in their respective trades or professions and must undergo background checks and drug testing as a condition of employment. The City may demand the removal of any employee or subcontractor of the Supplier for misconduct or incompetent or negligent performance with compliance required. Such persons must not be allowed to perform ongoing services on this contract without the written consent of the City. 2.17 SUPPLIER RESPONSIBILITIES Each ambulance unit responding to requests for service must have at least two personnel who are certified and accredited as Basic Life Support Emergency Medical Technicians, as defined in RCW 18.73 and WAC 246-976 as now or hereafter amended. Prior to driving any ambulance pursuant to this Scope of Work, the Supplier’s ambulance operators must successfully complete an Emergency Vehicle Operator's Course approved by the City. Additionally, each