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<br />2.18 INSPECTIONS
<br />At any time during normal business hours, and as often as may reasonably be deemed necessary, City
<br />representatives and the EFD Medical Director(s), may observe the Supplier's operations. Additionally, the
<br />Supplier must make available for their examination and audit, all contracts, invoices, materials, payrolls,
<br />inventory records, personnel records with the exception of confidential personnel records, daily logs,
<br />conditions of employment, all operational and procedure policy manuals, excerpts or transcripts from
<br />such records, all relevant fiscal records, and other data related to matters covered by the contract.
<br />City representatives and the EFD Medical Director(s), may, at any time, and without notification, directly
<br />observe Supplier's operation of its EMS Dispatch and Communications Center, maintenance facility, or any
<br />ambulance post location.
<br />City representatives and the EFD Medical Director(s), may, at any time, ride as a third person on any of
<br />the Supplier's ambulance units, provided however, that in exercising this right to inspection and
<br />observation, such representatives must conduct themselves in a professional and courteous manner,
<br />must not interfere in any way with Supplier's employees in the performance of their duties, and must at
<br />all times, be respectful of Supplier's employer and employee relationship.
<br />The Supplier will cooperate with and respond to a City representative and the EFD Medical Director(s) on
<br />all matters related to the provision of emergency and non-emergency BLS ambulance services.
<br />2.19 FINANCE
<br />The Supplier is responsible for all billing and collection functions related to their BLS transport services.
<br />The Supplier must perform all such billing and collection functions in a professional and courteous manner
<br />and in accordance with applicable federal, state, and local laws, regulations, procedures, and policies
<br />including, without limitation, collection and credit reporting laws.
<br />When applicable federal, state or local laws change regarding billing or collection, the Supplier will inform
<br />the City.
<br />The Supplier will not attempt to collect fees at the scene, in route, or upon delivery of the patient to a
<br />health facility for services rendered.
<br />Supplier must maintain billing and accounts receivable information. The Supplier must provide, within
<br />ninety (90) days after the end of each of the Supplier’s fiscal years, data that clearly identify collection
<br />rates and compliance with rate structure, and the preliminary balance sheet and income statement for its
<br />operations within the City. The City must have the right to examine and audit financial records at any
<br />reasonable time. The City will maintain confidentiality of submitted financial records and statements,
<br />subject to the requirements of law.
<br />Supplier shall pay the City the amounts stated on Section 4.02, Price Sheet. Without limitation, these
<br />amounts are intended to cover EFD costs associated with maintenance of this the Contract. Such EFD
<br />costs include:
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