Ready Rebound 12/11/2023 - Laserfiche WebLink

800.781.2320 • readyrebound.com 2.Services. Service Provider shall provide to Client the Services set out in one or more statements of work or proposals to be issued by Client and accepted by Service Provider (each, a “Statement of Work“). Additional Statements of Work shall be deemed issued and accepted only if signed by the Service Provider and the Client, appointed pursuant to Section 1 and Section 4.1, respectively. 3.Service Provider Obligations. Service Provider shall: 3.1 Designate employees that it determines, in its sole discretion, to be capable of filling the following positions: (a)A primary contact to act as its authorized representative with respect to all matters pertaining to these Terms (the “Service Provider"). (b)A number of employees that it deems sufficient to perform the Services set out in each Statement of Work, (collectively, with the Service Provider, “Provider Representatives“). 3.2 Make no changes in Provider Representatives except: (a)Following notice to Client. (b)Upon the resignation, termination, death or disability of an existing Provider Representative. 4.Client Obligations. Client shall: 4.1 Designate one of its employees to serve as its primary contact with respect to these Terms and to act as its authorized representative with respect to matters pertaining to these Terms (the “Client“), with such designation to remain in force unless and until a successor Client is appointed. 4.2 Require that the Client respond promptly to any reasonable requests from Service Provider for instructions, information, or approvals required by Service Provider to provide the Services. 4.3 Cooperate with Service Provider in its performance of the Services and provide access to Client’s premises, employees, contractors, and equipment as required to enable Service Provider to provide the Services. 4.4 Take all steps necessary, including obtaining any required licenses or consents, to prevent Client- caused delays in Service Provider’s provision of the Services. 5.Fees and Expenses. 5.1 In consideration of the provision of the Services by the Service Provider and the rights granted to Client under these Terms, Client shall pay the fees set out in the applicable Statement of Work. Unless otherwise provided in the applicable Statement of Work, said fee will be payable within thirty (30) days of receipt by the Client of an invoice from Service Provider. Client shall pay an additional percentage fee for any invoices paid by credit or debit card. 5.2 Except for invoiced payments that the Client has successfully disputed, all late payments may be subject to interest rates permissible under applicable law. Client shall also reimburse Service Provider for all reasonable costs incurred in collecting any late payments, including, without limitation, attorneys’ fees. In addition to all other remedies available under these Terms or at law (which Service Provider does not waive by the exercise of any rights hereunder), Service Provider shall be entitled to suspend the provision of any Services if the Client fails to pay any amounts when due hereunder and such failure continues for ten (10) days following written notice thereof. 6.Limited Warranty and Limitation of Liability. 6.1 Service Provider warrants that it shall perform the Services: (a)In accordance with the terms and subject to the conditions set out in the respective Statement of Work and these Terms. (b)Using personnel of commercially reasonable skill, experience, and (c)In a timely, workmanlike, and professional manner in accordance with generally recognized industry standards for similar services. 6.2 Service Provider’s sole and exclusive liability and Client’s sole and exclusive remedy for breach of this warranty shall be as follows: (a)Service Provider shall use reasonable commercial efforts to promptly cure any such breach; provided, that if Service Provider cannot cure such breach within a reasonable