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Terms and Conditions Version 1 February 2022 <br />ChargePoint, Inc. <br />240 East Hacienda Avenue <br />Campbell CA 95008 USA. <br /> <br /> <br />7 <br />10. Support <br />10.1 Unless the Parties concluded an SLA (as detailed in clause 1 2), If the Parties have agreed that <br />ViriCiti shall provide support to Client or a User, ViriCiti shall only advise i) during the term of the <br />License, ii) by phone and e -mail, and iii) about the use and functioning of the Service, the Units <br />and Other Materials. ViriCiti may set conditions about the qualifications and the nu mber of <br />Client’s contact persons eligible for support. Properly substantiated requests for support shall be <br />taken up by ViriCiti within a reasonable time. ViriCiti does not make any guarantee regarding the <br />accuracy, completeness or timeliness of the suppor t. Unless agreed upon otherwise in writing, <br />support shall only be provided on working days during the normal opening hours of ViriCiti. <br />11. Updates/Errors/demands to the configuration <br />11.1 ViriCiti does not guarantee that the Units and the Service or the usage ther eof will always be <br />compliant with all relevant legislation and regulation. Client should, inter alia, control and ensure <br />compliance with the locally applicable labour-, and privacy laws. <br />11.2 Unless agreed upon otherwise, Client shall be responsible for the man agement, including <br />verification of the settings, the usage of the Units and the Service and the way in which the <br />results thereof will be used. Client is also responsible for instructing each User how to use the <br />Units and Service. <br />11.3 ViriCiti does not warrant or guarantee that the Service shall function without Errors and without <br />interruptions. ViriCiti shall use commercially reasonable efforts to make the functionality of the <br />Service conform with the official description upon delivery. This clause 11 is without prejudice to <br />the obligations of ViriCiti, if any, from an SLA or other agreement to fix such Errors and <br />interruptions. <br />11.4 If Client uses its own or third party software, hardware or (installation) services in connection with <br />the Service or Units, ViriCiti cannot be responsible or liable in any way for the purchase, the <br />operations and/or the interoperability and/or other communications with the Service of such <br />software, hardware and services. Neither can, in that event, ViriCiti be responsible or liable in <br />respect of lack of (integrity of) data collected, stored and transferred using such software, <br />hardware or services. <br />11.5 Data generated or stored by or in relation to the Service or the Units may not be stored or <br />disappear due to errors, interruptions, maintenance or the unavailability of the Service or the <br />Units. ViriCiti shall in no event be liable for such loss. <br />11.6 Without prejudice to the other provisions hereof, ViriCiti shall always be entitled to apply <br />temporary solutions or program bypasses or problem-avoiding restrictions to the Service and to <br />drop or add certain functionalities. <br />11.7 ViriCiti is not obligated to provide upgrades of the Service. <br />11.8 Unless agreed otherwise in an SLA, if Errors occur, ViriCiti shall make commercially reasonable <br />efforts to have fixed those Errors in the next version, or to release an update where the Errors <br />have been fixed. <br />11.9 ViriCiti is not responsible for verifying the accuracy and comprehensiveness of the results from <br />the generated data by the Units and Service. Client itself shall verify the results of the Service