ChargePoint 12/12/2023 - Laserfiche WebLink

5 www.viriciti.com 4. HARDWARE FAILURES 4.1 A defect in any the Units sold and installed by ViriCiti, shall be notified as an Incident to ViriCiti and be resolved within 10 business days. ViriCiti may either repair or replace a Unit that has a defect in its sole discretion. 4.2 The costs of repair or replacement are for ViriCiti unless the Defect is caused by Client or it falls otherwise outside of the scope of ViriCiti’s limited warranty or outside of the warranty period. In such events the costs shall be for Client. 4.3 The following service credits shall apply in the event ViriCiti fails to repair a Unit in time: DELAYED REPAIR BY SERVICE CREDITS 5 days late 5%; 10 days or more late 10%; 4.4 Service credits specified in clause 4.3 hereof are a percentage of the purchase price of the relevant Unit and will be credited to the next invoice issued to Client; if no such next invoice is to be issued to Client, ViriCiti will reimburse the amount of the Service credits to Client. 5. MAINTENANCE AND RELEASES 5.1 Resolutions to Defects and essential data center infrastructure and/or Service platform work will be conducted during Scheduled Maintenance or Emergency Maintenance. 5.2 ViriCiti will provide a reasonable amount of advance notice to Client for Scheduled Maintenance. Scheduled Maintenance will be communicated through our status page. 5.3 Releases may contain new features and enhancements, as well as resolutions for any known Defects. 5.4 ViriCiti shall provide at least 5 days’ prior notice to Client for any scheduled Release that may result in unavailability of the Service. 5.5 ViriCiti will only resort to unscheduled downtime in situations that are deemed extremely urgent to safeguard the system and Client’s data. 5.6 Details of supported browsers are listed below: Internet Explorer version 11+ / Edge Mozilla FireFox version 45+ Google Chrome version 40+ Safari version 9+