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City of Everett | RFP No. 2023-057 <br />November 2, 2023 <br />IMS Infrastructure Management Services, LP 29 <br />J. Describe how the data your company produces in this scope of work will be compatible with <br />Cityworks. If not fully compatible, how will your company ensure that the data provided can <br />be used in Cityworks. <br /> <br />We will assist the City in importing the condition data into the <br />Cityworks database, maintaining consistency and data integrity. At the <br />City’s direction, we will configure Cityworks to seamlessly integrate with <br />GIS using a one-to-one relationship and engineer the application to <br />support the City in generating fiscally sound management decisions through cost-benefit <br />analysis that can include structural characteristics of each street. It is important that the <br />selected consultant understand the abilities and constraints within Cityworks to get the most <br />out of it. In the last decade alone, IMS has been involved in more than 100 Cityworks <br />engagements ranging from full implementations to simple data updates. <br /> 3. Communication, Customer Services, and Training <br /> <br />A. Describe how the company project manager will keep City of Everett timely informed of <br />any issues related to delivering the services described in this RFP. <br /> <br />We maintain a highly qualified staff of pavement and asset management professionals working <br />remotely across the United States and Canada. This provides several benefits to IMS and our <br />clients including increased regional access and productivity. Team members are accustomed to <br />traveling for field operations, city council presentations, and critical project milestones as <br />required, which is typical for this industry. We stay connected and accessible to our clients and <br />to each other through the use of cloud-based software and storage, widely used Microsoft® <br />Teams and SharePoint collaboration tools, and a commitment to face-to-face relationship <br />building, not only during on-site client visits but at industry conferences across North America <br />throughout the year. <br /> <br />B. Describe your company’s customer service. What is your company’s policy for returning <br />calls and e-mails? <br /> <br />Our approach goes beyond the conventional consultant-client relationship. We view our clients <br />as partners in the journey towards creating safer and more efficient communities. Through our <br />in-depth analyses, we provide valuable insights that empower infrastructure owners to make <br />informed decisions, ensuring the longevity and resilience of their assets. The success stories we <br />have accumulated over the years are a testament to our unwavering dedication to client <br />satisfaction. We are not just a provider of services; we are a trusted ally, working hand in hand <br />with our clients to achieve their goals and make a positive difference in the communities we <br />serve. <br /> <br />As a signature project for both the City and IMS, we will ensure our key personnel’s workload is <br />balanced so that they can maintain daily contact with the City and travel to the project site as