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increase candidate engagement. <br />Built strong relationships with hiring managers and stakeholders, going above and beyond to ensure a positive <br />candidate experience. <br /> Ensured compliance with all relevant laws and regulations, implementing processes to ensure new hires had <br />completed required background checks and immunizations. <br /> <br />Program Manager <br />InfoNET Africa 2017– 2021 <br /> Nairobi, Kenya <br /> Successfully supported the design, implementation and roll-out of 3 innovative project initiatives that are <br />credited with transforming the role of citizens and civil society in constructively engaging the government for <br />better development outcomes through the use of technology <br /> Implementing detailed plans for projects and reporting based on extensive research and data analysis and <br />improving awareness of the initiatives which lead to the realization of the donor requirements as well as project <br />outputs. <br />HR Project Consultant <br />PricewaterhouseCoopers. 2016 – 2017 <br /> Nairobi, Kenya <br /> Assisted the Advisory Line with 2 projects, that involved job evaluation processes and organisation restructuring <br />in the Government of Kenya Civil Workers. This project was successfully completed and helped the <br />government cut out redundant roles, established job descriptions, and ultimately has saved the taxpayers money <br />by 20% <br /> 2015- 2016 <br />Airtel Kenya Nairobi, Kenya <br />Delivered fast, friendly and knowledgeable service for questions and service complaints thus maintaining a 97% <br />satisfaction rating by applying product, industry and market knowledge to develop customized <br />recommendations for individual customer needs <br /> Maintained revenue streams by exhausting available options before offering refunds at the same time sold <br />additional products and services enhancing value of previous customer purchases and driving revenue growth <br />which elevated the customer experience <br /> <br />EDUCATION <br />Strategic Management <br />Purchasing, Procurement, And Contracts Management